Compare cert salaries and plan your next career move
Forsaken_GA wrote: » Someone please point me to a hi-fidelity copy of that image so that it can get posted in our NOC
msteinhilber wrote: » Here is what visitors to our IT department are greeted by upon entering the lair of the untanned beasts.
kalebksp wrote: » I get it's funny, but why would you want to post that at your helpdesk? I would much rather my users come to me with issues than make them feel like their questions are stupid and have them try to fix things on their own. I've never been one to post jokes and images on my walls though.
msteinhilber wrote: » We're not at all concerned about that. Our IT staff gets along great with our users and we all share humor with each other for the most part. It's also incredibly rare that somebody ever comes back to see us, the only time we get visitors is from a handful of corporate staff or perhaps a user from another office that is dropping off a machine to be looked at. If a simple picture like that really made my user's think that our IT department thought they were stupid then that would mean we were doing something terribly wrong (and not just the picture).
Forsaken_GA wrote: » Most of our customers don't know how to fix their own stuff, which is why they talk to us in the first place. I work in a NOC though, not on a helpdesk, though the humor translates. We *rarely* have customers in the NOC, tours can see us through the window. The bottom line is that every support job has it's fair share of people that are simply being stupid, and you need to blow off some steam. I think it's far better to do it through humor than through snapping and going off on a customer directly.
snadam wrote: » http://virtualwolf.org/images/ars/helpdeskwarning.png its in red and white
Compare salaries for top cybersecurity certifications. Free download for TechExams community.