I have a user who uses a powerful engineering program that is quite heavy on resources, so he uses a workstation/server machine to get his job done. Once a day, like half a day, the program will give him an error that locks up his system for 10 minutes and crashes the program(causes him to lose an hour of work). The program accesses and runs engineering files that are located on a server. The program is tied into a license server.
It's not any specific file and seems to be random when running this program. Reinstalling the program doesn't help.
There are three people with this problem, they all have similar computers which are running the same engineering app. This lead me to think there might be a server or network issue, but after investigating...both teams are saying that the issue is with the client. >=\
I updated network drivers and firmware, checked the firewall, has plenty of disk space, performance is good, etc. Will be checking the hard drive and RAM next.
Google does nothing.
Had another person from the server team examine the path to the network resource the user was accessing and she found nothing wrong.
They provided me logs and diagrams, which I can't post here, and I'm scratching my head staring at them. This program is a bit strange to me and I don't generally work it...so I'm not sure how to go about troubleshooting this. I still think it's a server issue but I need to backup my statements with evidence to support this.
Any tools or suggestions I could try? This whole week has been bad on my brain so I'm getting really stressed out dealing with this stuff everyday.
