I have an interview !!!!!!! So Excited

Job Posting

Any thoughts, comments or advice!!!!!! I feel pretty happy about getting an interview I have only been looking for 2 days lol.

Resume listed below in text format

PHILLIP xxxxxxxxxx
xxxxxxxxxxxxx
TENNESSEE 37604
(423) xxxxxxxxxx
TECHNOLOGY SUMMARY

Systems: MS Windows (all), Mac OS (all), Linux (Working Knowledge), Verifone (all)
Software: MS Office, FileExpress, Connect Direct, Solar Winds, TerraTerm, Vericentre,
Hummingbird, CA Service Desk R11 and R12, AHD 5.5 Ticketing, Interaction
Client (Agent, Supervisor, Administrator)
Networking: OSPF, EIGRP, RIP, VLAN, VTP, STP, PvSTP, RSTP, RoaS, Hughes VSAT,
Echosat Satellite, Datawire, Fusion Point, Smartlink, TNS, Cable HFC,
Dial/IP/SSL/PPP/Frame Communications
Routers: Cisco 2500, 2600, 2800, 3600, and 3800
Switches: Cisco 1900, 2900XL, 2950, 2960, and 3500
Point of Sale: Hypercom, Verifone, Gilbarco Integrated and standalone terminals, PCI Compliance Standards

CERTIFICATIONS

CCNA , CCENT , MCP , LCP, Network + , A + , and Hubbell Premise Wiring Certified
Currently pursuing CCNP

EDUCATION

Information Technology, Bachelor of Science January 2007 – Current
xxxxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxx, Tennessee
Networking & PC Repair, Vocational August 2001 – March 2002
xxxxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxx, California
Honors Graduate

EXPERIENCE

Tier 2 Help Desk Lead, Network Operations June 2006 – Present
xxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxx, Tennessee
* Manage, Coach and Develop up to 13 Direct Reports
* Responsible for Help Desk Workflow and Monitor Service Level Agreements
* Monitor Network Traffic and IBM Mainframe Traffic
* Provide Tier 2 Network Support and First Response Support to Network Outages
* Implement the Problem Management Processes During Outages
* Research and Troubleshoot Escalated Break/Fix Tickets from External Customers and Internal Enterprise Customers
* 2nd Level Support to Emerging Technologies Such as Fusion Point, Smartlink, OneCard and FileExpress
* SME Trainer for a Variety of Technology, PCI Processing Platforms and Standards
* Write Technical and Training Documentation
* 3rd Level Point of Escalation After Business Hours Responsible for 30,000 Merchants

Senior High Speed Data Specialist, Tier 2 Help Desk March 2002 – December 2005
xxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxx, California
* Monitor Cable Modem Activity using Solar Winds and Proprietary Tools
* Provide Tier 2 Support to the Help Desk and Business to Business Accounts
* Resolve Escalated Issues
* Provision/De-provision Modems
* Beta Test Cable Industry Technologies (Modems, Residential Routers, Nortel VOIP)
* Train Help Desk Staff on Cable Data Technologies and Troubleshooting
* Support b/g Wireless Modems and Residential Routers

Co-Owner June 2002 – August 2005
xxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxx, California
* Plan, Implement, Operate and Optimize Revenue Generating Web Content
* Design Simulated Modems, Routers, Software Using Flash
* Coordinate Business Decisions with Staff
* Wrote Product Advertising Programs and Scripts
* Implemented Commission Junction and Google Adsense into CMS based Websites

Network Administrator, Support Staff August 2001 – March 2002
xxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxx, California
* Manage 6 Student Jr. Network Administrators
* Provide Support to 300 End Users
* Provide Active Directory and Desktop Support
* Support MS 2000 Sever, Pro, Win 98, Win 95
* Build and Repair Classroom and Facility Computers/Servers
* Stepped in as Interim A+ and Net+ Instructor as Needed

Skills
8 Years Troubleshooting
8 Years Networking
8 Years Customer Service
8 Years Break/Fix
4 Years ISP Support
4 Years POS Support
4 Years Mainframe Support
4 Years Programming
4 Years Database
4 Years Satellite

Operating System
Win 95
Win 98
Win Me
Win 2000
Win 2k Server
Win 2003 Server
Win Vista
Win 7
Win 2008 Server
Apple 9 & OSX
Solaris Linux
CentOS Linux
Red Hat Linux
Mandrake Linux

Programming
HTML
Php
BASIC
Flash Scripting

Database
SQL
MySQL
Access

Troubleshooting
Soft/Hardware
Switching
Routing
LAN
WAN
IP
DHCP
RIP
OSPF
EIGRP
CatOS
IOS
Spanning Tree
Active Directory
Point of Sale

Software
Terra Term
SNMP Agents
MS Office
Solar Winds
Crimson Editor
Dream Weaver
LAMP
WAMP
Apache
R12 Ticketing
R11 Ticketing
AHD Ticketing
Interaction Client
Interaction Sup
Interaction Admin
Avaya CMS

Find more posts tagged with

Free for TechExams community: Cybersecurity salary guide

Compare cert salaries and plan your next career move

Button

Comments

[Deleted User]

I would try to describe how you've used all of the stuff that you've listed. I can't really get a solid idea of what stuff you've done with those technologies. Another tip would be to try and craft your resume to the things that they are looking for.

ehnde

Congratulations!!

Would this mean you'll have to relocate? This is a step up from what you're getting laid off from, isn't it?

I really like the way you listed skills with number of years for each skill. It's easy to see how this would illicit interest from a hiring manager after only a quick scan of your resume.

PhildoBaggins

ehnde wrote: »

Congratulations!!

Would this mean you'll have to relocate? This is a step up from what you're getting laid off from, isn't it?

I really like the way you listed skills with number of years for each skill. It's easy to see how this would illicit interest from a hiring manager after only a quick scan of your resume.

This would definitely require relocation which is great with the wife and myself. This is definitely a step up from where i'm coming from.

Thanks man I appreciate the feedback on the resume, its the first one I have written in years.

PhildoBaggins

I just rec 4 more call backs.... woo hoo.

earweed

Cool, one question...do you already have your BS degree or just working on it?
Also I've wondered what the Hubbel stood for and still wonder...

PhildoBaggins

earweed wrote: »

Cool, one question...do you already have your BS degree or just working on it?
Also I've wondered what the Hubbel stood for and still wonder...

Still working on the degree.

Hubbell was (maybe still is I know the company still exists) a data wiring certification for wiring building, understanding how many cables per bundle, acceptable degree bends in fiber and copper etc....

PhildoBaggins

Well I have 2 more pre-employment interviews so i'm very hopefull about not having to go on unemployment...One of the companies is local, about 600 yards from my current office.

PhildoBaggins

Well I completed my pre-employment assessment and preliminary phone interview for a Network Analyst postiion.

I complete a preliminary interview for Network Technician at a large automotive software company.

And I have a phone interview tomorrow at 1130am.

I turned down an interview, the job was in northern alaska and the wife veto'd that possible move lol.

ehnde

Did someone forget to tell you we're supposed to be in a recession?

PhildoBaggins

ehnde wrote: »

Did someone forget to tell you we're supposed to be in a recession?

Between my last post and now I got a request via email to setup a phone interview in Charleston, SC......I just came back from vacation there lol.

Bokeh

You are on a role! I hope you get multiple offers and can then pick and choose which one is best for you and the family.

PhildoBaggins

Bokeh wrote: »

You are on a role! I hope you get multiple offers and can then pick and choose which one is best for you and the family.

I just hope I get a job lol... Local or out of state. Once you know your getting layed off its just a big dreary countdown

earweed

PhildoBaggins wrote: »

Between my last post and now I got a request via email to setup a phone interview in Charleston, SC......I just came back from vacation there lol.

Really nice there. I lived in that area while in the Navy and really liked it. If you enjoy salt/fresh water fishing or any watersports (scuba, sailing, skiing, deep sea fishing, or just lounging on the beach) you'll never run out of stuff to do.

PhildoBaggins

Well i'm getting a 2nd interview alread with a company in Dayton, OH. It is a Network Technician position. The Hr Manager wants to move forward and I have an interview with the IT manager next week

Its exciting times.

PhildoBaggins

Just had my 2nd interview for network engineer, it was 45 minutes over the phone and it went very well

ehnde

Sounds like your biggest challenges will be navigating salary offers with tactfulness and choosing a location you will ultimately be happy with. Not all locales are created equal. I moved where I am now for a job, quit the job to go back to school, and as of May I'll probably be forced to move because there are very few employers around here. Hopefully you get in the ballpark of a pay range you're shooting for.

How are you going to go about deciding which employer to choose from? Lets say you get a job offer today, another Monday, and another on Tuesday. I'm curious how you would handle this. Surely you wouldn't accept the first offer that comes along.

PhildoBaggins

ehnde wrote: »

Sounds like your biggest challenges will be navigating salary offers with tactfulness and choosing a location you will ultimately be happy with. Not all locales are created equal. I moved where I am now for a job, quit the job to go back to school, and as of May I'll probably be forced to move because there are very few employers around here. Hopefully you get in the ballpark of a pay range you're shooting for.

How are you going to go about deciding which employer to choose from? Lets say you get a job offer today, another Monday, and another on Tuesday. I'm curious how you would handle this. Surely you wouldn't accept the first offer that comes along.

Besides crapping my pants in excitement and firing out vomit from nerves I would probably choose any engineering job regardless if the money is good or bad over any other offers. I have already scoped out cities where these jobs are and they are all oddly similar (small cities with high growth due to new fiber networks). If I received an offer I would ask for 3-5 days to sit on it and make sure it is the best decision while looking over offers.

But really i'm just exciting this is week 1 on my job hunt and i'm having this much going on

RobertKaucher

PhildoBaggins wrote: »

Well i'm getting a 2nd interview alread with a company in Dayton, OH. It is a Network Technician position. The Hr Manager wants to move forward and I have an interview with the IT manager next week

Its exciting times.

Let me know how it goes. I work in Dayton.

Be aware the traffic here is a total flipping mess.

PhildoBaggins

RobertKaucher wrote: »

Let me know how it goes. I work in Dayton.

Be aware the traffic here is a total flipping mess.

Do you know about Reynold/Reynold or anyone who works there? I'm ok with traffic, I spent the first 22 years of life in Los Angeles.

MrAgent

RobertKaucher wrote: »

Let me know how it goes. I work in Dayton.

Be aware the traffic here is a total flipping mess.

You think traffic is bad there, you should see the traffic where I live. I live just outside of Washington D.C.

ehnde

If I received an offer I would ask for 3-5 days to sit on it and make sure it is the best decision while looking over offers.

Makes sense! I'll remember this when I'm looking for a job in April (graduation is in May).

Hypntick

Wish I could throw myself out there on a national scale. Then again I don't have the experience you do. Believe me though, i'd give my right eye to get out of this city. Good luck and hope you find something you'll love.

rogue2shadow

MrAgent wrote: »

You think traffic is bad there, you should see the traffic where I live. I live just outside of Washington D.C.

Same. Traffic is pretty bad on I-95 during anytime of the day haha.

citinerd

MrAgent wrote: »

You think traffic is bad there, you should see the traffic where I live. I live just outside of Washington D.C.

I live near Washington D.C. and I have been to L.A. L.A. wins hands down! They do not build freeways/Hiways they build parking lots.

miller811

PhildoBaggins wrote: »

Do you know about Reynold/Reynold or anyone who works there?

check your PM..... spent 25 years there,

left there 2 months ago.

Bl8ckr0uter

PhildoBaggins wrote: »

Well i'm getting a 2nd interview alread with a company in Dayton, OH. It is a Network Technician position. The Hr Manager wants to move forward and I have an interview with the IT manager next week

Its exciting times.

Dude I know that company. All I will say is that make sure you can deal with things being very, very corporate.
If you get it, we should totally meet up. I can show you around time (not much too see) and stuff. Let me know.

RobertKaucher wrote: »

Let me know how it goes. I work in Dayton.

Be aware the traffic here is a total flipping mess.

It really isn't alot of traffic though. It is just not very organized (due to the changes to 75 and downtown). Seems like they have been building on downtown forever. Plus the way you are coming (North on 75) sucks lol.

PhildoBaggins

I have my 2nd interview with Ritter Communications for a Network Engineer spot.

Tomorrow 11am Eastern....i'm so excited about that. Now I just got to prepare.

PhildoBaggins

Well I didnt even get a call back on a job at reynolds and reynolds. I have another 2nd interview monday. I have had a ton of bites but nothing offered yet. Two weeks into this trip, I'll keep applying and see where I end up.

I really want to get this job i'm interviewing with monday. Its a 2nd interview so that is a good sign

Bl8ckr0uter

PhildoBaggins wrote: »

Well I didnt even get a call back on a job at reynolds and reynolds.

They can be slow to move sometimes

PhildoBaggins wrote: »

I have another 2nd interview monday. I have had a ton of bites but nothing offered yet. Two weeks into this trip, I'll keep applying and see where I end up.

I really want to get this job i'm interviewing with monday. Its a 2nd interview so that is a good sign

Awesome. Keep us posted.

PhildoBaggins

well after 20 interviews i'm moving to salt lake city. I got a job as a network technician making around 15k more than I was at my last job.