Compare cert salaries and plan your next career move
MrAgent wrote: » Any updates?
Mike-Mike wrote: » ha, I just poo-poo'ed this in another thread and then got a call.... I have a job... tentative start date of Jan 10th... originally said it was $16 an hour, they offered me it at $18 an hour here's the careerbuilder ad: Employee Type: Contractor Industry: Internet - ECommerce Insurance Manages Others: No Job Type: Information Technology Education: High School Experience: At least 2 year(s) Travel: None Post Date: 12/14/2010 Contact Information Ref ID: Support Analyst Description Our client, a global leader in technology and insurance is seeking a SUPPORT ANALYST to join their global service desk. Analysts with the Global Service Desk provide high quality technical and procedural assistance with all aspects of technology in a large-scale cross company environment. As the face of technology, you operate as the colleague interface for all problems, requests, and feedback related to employee and client usage of systems. Analysts are involved in diagnosis, troubleshooting, resolution and escalation of various areas of hardware and software problems. The Service Desk supports 55,000 employees world-wide. Successful analysts must be able to effectively communicate and provide service while maintaining a high level of technical skills. This position is a long-term contract opportunity with medical and dental benefits available after 6 weeks. This is a very team centered environment that does what it takes to get the job done!!Job Duties: --First point of contact for all colleagues on any technology related process, application or device. --Perform first level technical support by diagnosing, resolving and/or escalating various hardware and software issues. --Develop strong partnerships to gather and share knowledge with team members, colleagues and other technical groups. --Responsible for ownership of issues through resolution, regardless of resolver. Utilize strong interpersonal and technical skill sets in career growth oriented environment. --Installs, maintain and troubleshoot hardware and software according to company standards. --Reconfigure existing systems and/or performs system upgrades as required. --Log all issues with appropriate documentation as requested by Level II and III support teams. --Route calls to appropriate support teams as per described troubleshooting steps. --Monitor and escalate issues until resolution, closure or the appropriate group has accepted. Requirements Qualifications: --Minimum of 2 years experience with support of computer hardware and software. --Very strong written and oral skills as well as interpersonal communications skills. --Must be able to multi-task and be customer centric. --Must be very good at de-escalation, strong customer service skills and a winning attitude! --Prefer a minimum of one year with Active Directory (group policy, administration, support). --Must feel comfortable supporting Windows 2000, XP and Outlook. --Citrix experience preferred. --User level AS400 or HP 3000 experience is a plus. --A+ or Net + preferred.
N2IT wrote: » Awesome Mike! AS400 and HP3000 You'll be killing back ups and restreaming listeners! Just make sure you don't kill them when special jobs or updates are running!
Mike-Mike wrote: » embarassingly I have no idea what that means I jumped at this opportunity because it seemed like an amazing learning opportunity for me... apparently I interviewed really well, they liked my educational background and 9 years with a giant like AT&T looks pretty good too
Compare salaries for top cybersecurity certifications. Free download for TechExams community.
