Escaped from the helpdesk!

Hi guys, after a year or so sludging away on 1st level support I appear to have escaped from the helpdesk! I have gotten a new job as a "IT Technical Support Engineer", probably a rather grand title for just a IT support role but I am determined to milk it for all its worth

Basically I have gotten a support role for a very small company - with a mixture of external support for our customers, internal IT support and a load of different IT support stuff, such as project work, dealing with our server backup, general administration etc. The main thing is that I won't have to deal with the tyranny of being bombarded by 70-100 odd telephone calls a day and instead will be the guy returning calls other people have initially answered

Also I am really excited by the prospect of being able to develop my IT skills, as opposed to just being a clog in a big machine.

I have been reading these forums for a few months now and you guys have been very informative and inspirational in my fledging IT career. So I thought I would post to spread the good news.

Also I'm very determined to make as good as an impression as possible for my new job - if you guys have any suggestions as how to do this then I would be most grateful.

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Comments

mikej412

Congratulations on The GREAT Escape!!

Danny boy wrote: »

Also I'm very determined to make as good as an impression as possible for my new job - if you guys have any suggestions as how to do this then I would be most grateful.

Don't get so excited that you forget to wear pants to your first day on the new job.

badboyeee

Congrats on moving up!

Xcluziv

mikej412 wrote: »

Congratulations on The GREAT Escape!!

Don't get so excited that you forget to wear pants to your first day on the new job.

Yea, don't want them to promote you then give you a mean *side eye* the next week...lol

Congrats nonethless!!!!

N2IT

Nice going man! It's a great feeling!

70-100 calls is insanity!

I think the most I answered in a day was 69. On average 20 when I was in tier 1.

rogue2shadow

Congrats man. The future only looks brighter from here

Danny boy

Thanks for the kind words guys, and yes I will try to turn up to work fully clothed

N2IT wrote: »

Nice going man! It's a great feeling!

70-100 calls is insanity!

I think the most I answered in a day was 69. On average 20 when I was in tier 1.

Yeah tell me about it! The problem was due to cutbacks they got rid of a load of staff and took on much more work. I'm glad to have left!

Psoasman

Congrats! Good for you.

Nadz

Congrats Mate!
Some time soon, you may want to have a look at the ITIL v3. And probably go for the Foundation Certification to help give your career that extra boost to the next level. It has made a hell of a difference to a lot of people I know.

Good Luck!
Nadz

Ryuksapple84

Congrats, just stay humble and people will respond positively to you. Really happy for you. I use to get about 80 calls a day when I was doing Tier 1 support. I hated it.

N2IT

Ryuksapple84 wrote: »

Congrats, just stay humble and people will respond positively to you. Really happy for you. I use to get about 80 calls a day when I was doing Tier 1 support. I hated it.

80 calls?

WOW!

I was lucky, I worked 7 hour days from home and only got 20 calls on average. I usually handled a lot more complex issues though, I rarely did resets etc.

I bet you are glad to have those days over with.