What should i do next after 1st line support?
Hi.
Please can someone give me some advise/guidance is to where i should go next in my IT career?
I graduated in 2004 with a 2:1 in Business/IT, I have been working in 1st line support in a bank for nearly 2 and half years. I would like to progress to the next step, would i believe is second line? Dont i have to do qualifications/ courses?
Is thee any chance i can skip second line and go into Networking admin?
I would appreciate any feedback on this.
Thank you
Please can someone give me some advise/guidance is to where i should go next in my IT career?
I graduated in 2004 with a 2:1 in Business/IT, I have been working in 1st line support in a bank for nearly 2 and half years. I would like to progress to the next step, would i believe is second line? Dont i have to do qualifications/ courses?
Is thee any chance i can skip second line and go into Networking admin?
I would appreciate any feedback on this.
Thank you
Comments
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Essendon
Member Posts: 4,546 ■■■■■■■■■■
You should start working on the certiications and apply for hands-on jobs such as Desktop Support. You've paid your dues doing the helpdesk for 2 years, start applying for jobs.
You really cant go from helpdesk to net admin, unless you get very lucky. Think of it this way, if you were the Operations Manager for a company, would you give access to the firewalls, core switches and routers to someone who has never logged into the console of a device? -
Zee786
Registered Users Posts: 3 ■□□□□□□□□□
Thank you so much. I agree think i am getting ahead of myself.
Would you be able to advise me what qualifications i should be doing, there are so many? -
Essendon
Member Posts: 4,546 ■■■■■■■■■■
Sure. Some folks might recommend beginning with the CompTia Network+, but I'd recommend the CCENT. You have worked on the helpdesk for a while, it's quite likely you know something about networking. Grab the Wendell Odom book and start reading.
Head over to the CCENT/CCNA forums where there is tons of great info. Stick around this website, it's an awesome place to be. -
Essendon
Member Posts: 4,546 ■■■■■■■■■■
And the CCENT gives you way more ROI than the Network+. In addition, as you go through the CCENT, you'll know if networking is for you. It wasnt for me which is why I am into the Microsoft side of things.
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Zee786
Registered Users Posts: 3 ■□□□□□□□□□
Thank you so much for your help!!
deffo a good start...
I ll get started ..
Thank you once again and I ll be sticking round for sure -
Turgon
Banned Posts: 6,308 ■■■■■■■■■□
You should start working on the certiications and apply for hands-on jobs such as Desktop Support. You've paid your dues doing the helpdesk for 2 years, start applying for jobs.
You really cant go from helpdesk to net admin, unless you get very lucky. Think of it this way, if you were the Operations Manager for a company, would you give access to the firewalls, core switches and routers to someone who has never logged into the console of a device?
I agree with my esteemed Australian Friend.
To the OP it's time to get Cisco certified. -
N2IT
Inactive Imported Users Posts: 7,483 ■■■■■■■■■■
Hi.
Please can someone give me some advise/guidance is to where i should go next in my IT career?
I graduated in 2004 with a 2:1 in Business/IT, I have been working in 1st line support in a bank for nearly 2 and half years. I would like to progress to the next step, would i believe is second line? Dont i have to do qualifications/ courses?
Is thee any chance i can skip second line and go into Networking admin?
I would appreciate any feedback on this.
Thank you
CISCO Certified my friend like Ess and Turgon mentioned!
