Resume check over

Hi guys, i was advised in another thread on here to post my resume for you guys to look over, suggest hints/tips etc, if you see any issues, just let me know, it doesnt seem to be generating a great deal of interest. Also is it wise to put MS cert logos on your resume? I have them at the top of mine, mainly so it stands out a bit from other candidates, makes it a little more eye catching....anyway, thanks in advance

Trip

Overview

Microsoft Certified IT Professional; recently re-located from the United Kingdom, seeks fresh start in Technical position, to continue on desired career path. Reliable, goal focused, self-starter; with strong, current, and continuously developed skill set, that is easily applied towards both group, and independent work environments.

Education

Bsc. (Hons.) Degree: Computer Science & Information Engineering – University of Hull, UK 1997 – 2001

Professional Qualifications

Microsoft Certified IT Professional (MCITP) 7/20/11 Windows 7 Enterprise Desktop Support Technician
Self-taught via Microsoft Training
Microsoft Certified Technology Specialist (MCTS) 7/20/11 Windows 7 Configuration
Self-taught via Microsoft Training
Microsoft Certified Desktop Support Technician (MCDST) 01/29/10 (Supporting Users and Troubleshooting Windows XP OS)
5 Day Instructor led boot camp from the IT Academy at York University, United Kingdom
Microsoft Certified Professional (MCP) 01/15/10 (Supporting and Troubleshooting Windows XP and Desktop Applications)
5 Day Instructor led boot camp from the IT Academy at York University, United Kingdom

ITIL Foundation 2.0 certified. Hornbill Support Works Coruse
Symantec Altiris Boot camp Citrix Presentation Server 4.5 Support Course

Ultima Overview training of: Active Directory & Exchange, File and Print, Virtualisation of Shared Infrastructure, Storage and Backup, Altiris and Client. In House trained LAN & IP, Secure Gateway and VPN, Thin Client, Nimbus Monitoring and Management.

Experience

IT Support Technical Engineer
*busines name* March 2010 - June 2010

· Key member of Infrastructure Security Hardening Roll out Project
· Provide support for a multi-tiered secure Government facility of approx. 3000+ users
· Image new build PCs with security hardened image (Norton Ghost)
· Test bespoke software for compatibility with latest patches and updates
· Create new images or software solutions to resolve any conflicts
· Build and add machines to domain environment, and security groups, deploy software via Active Directory, Cetero asset management, or manual installation.
· Resolve any licencing issues through software licence transfers, update documentation accordingly
· Remotely support machines for software upgrades/installations
· Installed new machines, assisted in data backup & migration, provided initial support with new system
· Beta Test Windows 7 with current bespoke solutions for compatibility, and stress test hardware for stability for mass asset deployment.
· Remotely manage file and print servers for profile/data backup and storage.
· Produce progress reports for; and liaise with senior management to highlight possible short comings
· Safely and securely transfer and transport high level confidential data, as per protocol
· Rebuild any problem machines and troubleshot hardware failures as required

2nd Line Technical Administrator
*business name* Nov. 2007 - April 2009

· Primary support function the creation of new user accounts in Active Directory, AS400 systems, bespoke systems.
· Performing Second line (tier 2) desktop support Role entailing Mailbox Creation, Security Group creation, AD account administration and systems troubleshooting.
· Remotely and locally support Wintel network of 3000+ user accounts and machines via Carbon Copy, Dame Ware, VNC, MSTSC
· Remotely administer/troubleshoot Citrix sessions, setup and support VPN
· Maintenance/Administration of 100+ 2003/2000/NT4/VMWare ESX based servers.
· Developed new process for improving efficiency of new account administration and maintenance in order to achieve agreed business SLAs, also redesigned current leavers policy and process.
· Performed daily support tasks through migration from Windows NT to Windows XP
· Maintenance and Administration of user profiles on 2003/NT based servers, experience with permissions and file sharing based on a shared infrastructure.
· Exchange 2003/5.5 AD Admin using Exchange System Manager, Sites & Services, User and Computers, User Manager, Exchange Administrator 5.5
· Responsible for backup process on VERITAS 10 & 12 servers to SAN and tape locally and remotely, also use of ArcServe. Responsible for tape changes/storage, server maintenance, restores, and troubleshooting.
· Undertake Hardware support of IBM/HP PCs/laptops. Support of HP LaserJet printers, and liaise with 3rd parties a necessary.
· Deploy software via Altiris 6.5. Image PCs with Norton Ghost, and Altiris.
· Use Hornbill Support Works 7.3 and Touchpaper call logging software.
· Worked in ITIL based team environment & attended weekly Team meetings.
· Created detailed end user documentation regarding all user account setup processes as required for publication on Virtual Service Desk.
· Supported Office 2000/2007 suites
· Citrix RSA token administrator, Citrix Presentation Server administration, Citrix Metaframe Server 4.5, Citrix Web Client, Thin Client.
· Mimesweeper Spam Control admin
· Sophos Antivirus deployment and maintenance.
· Extensive experience in desktop/laptop hardware repair and installation.

Co-Owner & Administrator - *business name* Aug 2005 - Nov 2007

· Business owner & IT Administrator of small scale E Commerce business

IT Administrator -*business name* July 1997 - Nov 2005

· Administrator for small business network including Wifi laptop setups and desktop/printer support, custom hardware builds, troubleshooting, software maintenance and updates
Skills

Communication:
Experience in receiving calls from customer as part of IS Service desk support function in line with ITIL guidelines. Excellent Written and Verbal

Team Work:
Worked as part of the 2nd line infrastructure team, resolutions and root causes often discussed with all team members.
Posses the qualities needed for successful teamwork such as organisation, co-ordination, commitment, planning and discussion.

Computing
Windows NT/2000/XP/7/2003 Server – Office 2000/2003/XP/2007/2010 packages
Remote support tools Carbon Copy/DameWare/NetSupport/MSTSC/VNC
Desktop Support IBM/HP machines, Intel & AMD Based PCs Viglen Genie, Dell Optiplex
Active Directory, Exchange 2003/5.5.

Additional Information: Permanent resident of the USA/ Green Card holder

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Comments

Version4

a) Placing logos on resume is up to you, some hiring managers/HR people like it, some don't, it's a toss up.

b) Change word "Overview" to "Summary".

c) Re-word your new "Summary" statement, you have way too much punctuation in there. One rule of thumb in the "Summary" statement is to put exactly how many years of experience you have for the type of job you are applying for, such as "Experienced Microsoft IT Professional with 4 years experience........"

d) Move education to the bottom of your resume since you actually do have real world IT experience, only place education at the top if you are a recent grad with 0 experience.

e) Change "Professional Qualifications" to "Certifications", move this section directly under your "Experience" section.

f) In the experience section, this is a toss up, some hiring managers/HR like a point by point style like you have laid out, but others like a general paragraph of your greatest accomplishments. If they are really interested in your talent and pull you in for the interview, you can then describe a point by point detail if needed.

g) Move the "Skills" section to be near the top, below your "Summary" statement and above your "Experience" section. Again this is a toss up, but if you are a professional and you have graduated college - which you are and you have - the employer will expect you to understand how to communicate and be part of a team. That would be an unwritten skill, much like you know how to drive a car or change a light bulb. In this "Skills" section list skills for the type of job you are applying (IT) and consider quantifying those skills, ie: 5 years of experience with DameWare.

h) I would consider axing the "Additional Information" section too, don't give anyone a reason NOT to hire you just because you are not a US born citizen, its sad - and it is against the law, but discrimination does happen every single day

i) Last thing, I just saw in your experience section that you came up with 14 bullet points with your most recent position as an IT Support Technical Engineer, but your IT Administrator 1997 - 2005 has 1 bullet point? Surely this was an oversight, if not, you certainly need to add more beef. Same thing for the one above it - Co-Owner and Administrator 2005 - 2007

tripolitrx

Hi, thanks for the response, very much appreciated. i will definitely implement the majority of changes you suggested

In regards to the two jobs with a lacking description, these positions were very small scale, and i guess a little simple for a corporate position. Things like buildings PCs, maintenance, patching, basic networking/wifi and backup, not really something in my opinion at least would be too pertinent to a corporate desktop role or similar. The web admin could be useful as there was a bit of coding involved (Jscript/HTML), lots of Dreamweaver and flash action to, as well as general business operations stuff, but again, unless a position mentions those those as a plus or requirement, I chose to omit them.

Also i wanted to keep the size down, i have been told by many people including colleagues never to go over 2 pages for a resume, so that's the main reason, i figured keep the more relevant stuff in there and get rid of the less important stuff, is this a mistake?

i know there are a good few years at the last position, but it was all self taught stuff while i was doing my degree.

Thanks again for the assistance, really appreciated!

Trip

Everyone

Attaching a Word or PDF would make it easier to critique.

For your certifications, I would just list the cert. These things you have like "Self-Taught via Microsoft Training" aren't going to matter to anyone. They care that you have the cert, that's it. The extra stuff is just wasted space.

Version4

a) Re: small scale jobs - in my opinion, professional experience is professional experience, if you have it and it is relevant to the position to which you want to achieve, list it.

b) Re: resume length - this changes with the wind and the hiring manager. Some like detailed work history and everything you have done in your life, some do not. This is up to you and will be a coin toss. Consider though that most job sites today offer multiple slots for you to upload a resume. Why not make a condensed version and a fully detailed version and upload them both? I think Monster.com and Careerbuilder.com have 5 slots for you to upload a resume. If the job site in question does not offer multiple slots for your resume an option may be to make more than one account for that job site.