Resume need HELP >_< ...

Guys, below is my resume. Please tell me if there any big mistake or need any improvement. Any good advice will be nice. Thanks

OBJECTIVE:
To obtain a Network Engineer position that will best utilize and enhance my
knowledge of the Information technology industry.

EDUCATION:
State University of XXX
Bachelor of Science, May 2001
Major: Information Systems GPA: 3.36/4.0 (Dean's list)

WORK EXPERIENCES:

02/02- Present Some ISP company
Position – Broadband Technical Support XXX, NY
· Assist in the installation of cable modem as well as configuring customer’s
computer to ensure proper communications.
· Troubleshoot and resolve problems related to network configuration, firewall, email and VOIP.
· Provide general technical support to customers’ routers/switches.
· Explains service and equipment to customers. Develops and maintains good business relationships with the customer.

09/99-05/01 Coller, M.D.Learning Center at SUNY Hospital XXX, NY
Position -- Help Desk Analyst
· Installation, maintenance, and diagnostic of Macintosh and PC computers.
· Provide assistance in person concerning the use of computer hardware and
software.
· Provide statistical computing advice for data analysis and interpretation.
· Network support between dial up connection and Ethernet problems.

RELEVANT COURSES:

Computer Networking, Communications Technology Systems, Database Management Systems, Interface Design, Advance Multimedia Management.

COMPUTER SKILLS:

OS: SunOS 5.8, Windows 95/98/NT/2000/ME/XP, Dos, Mac OS
Software: Adobe PhotoShop, Flash, Lotus Notes, FileMaker, Norton Firewall,
Microsoft Office, FTP, WSFTP, Anti-virus/spyware program.
Network: RIP, RIPv2, OSPF, IGRP, EIGRP, BGP, TCP/IP & OSI networking models
LAN/WAN Cisco Routers/Switches, Frame Relay, ISDN BRI/PRI, DDR, PPP,
NAT/PAT, Ethernet, Token Ring, DHCP, SMTP, POP3, Spanning-Tree,
VLAN and Trunking.

REFERENCE:
Fluent in English and Chinese (Cantonese and Mandarin)
A + Technician Certificated (2003)
CCNA Certificated (2005)