Help with my CV

Please review and share your comments for improvements. Thanks in advance.

Fred Moogie
Phone: (911) 123-4567 • E-mail: email@emailhere.com • CITY, ST ZIP

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SKILLS

Software/Techs – VMware, Remedy , TRAC, PuTTY, Mikogo, TeamViewer, WinSCP, FileZilla, Lotus Notes Domino 8.x, ArcServeIT, SameTime, Backup Exec, FARA 7.x, IE 9.x, Firefox 7.x, Presto OCR 4, Jetty, STRIPES, SharePoint, Citrix GotoAssist, Norton, McAfee AV/Malware Utilities, Office 2007, Acrobat 10, Packet Tracer 5.3x, COTS, SolarWinds TFTP, LAMP Stack, CMS, WordPress, RDP
Operating Systems - Ubuntu Linux 11.10 Server, Windows XP/7, Windows 2003/2008, Mac OS X
Databases - MySQL, HeidiSQL, phpMyAdmin , Oracle 8, SQL Server 2008/Management Studio, Enterprise Manager,, Access 2007, Data Warehousing, ODBC,
Network - Cisco Routers/Switches, Active Directory, Group Policies, TCP/IP, WPA, VPN, Apache Server 2.2, Wireshark, SNMP, HP OpenView
Protocols – SNMP, RIP1/2, EIGRP, OSPF, FTP, DHCP, DNS, TCP, IP, UDP
Hardware – HP/Dell PCs/ Laptops /Servers, HP/Okidata printers, Tape Drive, Scanner, PDAs, Mobile/Smart phones, Blackberry, IPAD, Projectors, Fax, Peripherals

EDUCATION

Cisco Networking Academy, ST; 2011

§ Pursuing CCNA Certification

ABCD, ST; 2010

§ Security+ Training

University of XYZ, ST; 1991-1996

§ Computer Science

DEFG, ST; 1997

§ MCSE Training

LMNO, ST; 1998

§ Lotus Notes Application Dev I & II

HIJK, ST; 1999

§ SQL*Plus, PL/SQL, Developer 2000

EEI Communications, VA; 2000
§ Web Development I, II, III

PROFESSIONAL WORK EXPERIENCE

PRODUCT SUPPORT ENGINEER/TESTER

ABC COMPANY (03/2011-Present)

· Provide phone/email support for field engineers and customers remotely via RDP, TeamViewer, and Mikogo. Assist in diagnosing and documenting problems and possible resolutions. Enter and update activities and issue resolutions into the Remedy. Communicate issues and requirements appropriately to internal departments. Communicate acknowledgment and issue status updates to customers. Perform regression testing of IRiS NMS on multiple platforms including Ubuntu 11.04 server, Windows 2008 server, MySQL, SQL Server 2008, Win/*Nix environment, LAMP. Use various tools such as WinSCP, HeidiSQL, Putty, bash, tracker, Jetty, and RDP for testing and remote connections both external clients and internal VMWare servers. Make suggestions for product design and functionality improvements. Use TRAC for bug tracking. Process RMA requests. Status monitoring of HPOV. Provide software documentation and recommend software solutions.
·
APPLICATION DEVELOPER/ADMINISTRATOR/SUPPORT (04/2000 – 02/2010)

EFGH COMPANY

§ Provided phone help desk 1-2/desktop/network support and training to 80 office users on different applications as well as hundreds remote users via Citrix GotoAssist utilizing a Notes ticketing system according to SLA. Developed applications using Lotus Notes and MS Access for the Procurement Division. Maintained and administered Domino 6.x server and Access XP database on HP/Dell Windows 2003/2008 servers. Troubleshot/configured/break/fix hardware/software. Responsible for the design, development, testing, implementation, documentation, and support of computer applications and automated systems: Contract Closeout, Task Tracking, Leave approval, Document Management, Electronic Posting, supply requisition, Procurement Tracking using MS Office, WordPerfect and Lotus Notes. Established goals and objectives; developed policies and procedures, recruited, supervised and trained staff; setup A/V equipment and inventory control. Extracted data using PADSINFO from Oracle Server into Access on a daily basis. Generated MS Access queries and reports. Updated and modified Knowledge Net. Implemented securities and documentations on all applications. Extracted data from BoA Purchase Card program for analysis and report. Lead team of 4 members and act as project manager when PM is absent.

DATABASE ANALYST
1234 COMPANY (03/1999 – 03/2000)

§ Primary duties included installing and creating new databases using MS Access in Windows ME/XP and Mac Os. Added/deleted/granted permission to users and maintaining existing databases.

SYSTEMS ANALYST
LMNO COMPANY(06/1998 – 02/1999)

§ Developed Notes Applications for SO AND SO project. Project entailed creating databases and populating data into various databases.

§ Maintenance and expansion of QUADS -Lotus Notes Domino Network based Quality Database Suite for FED AGENCY. Experience included installation and maintenance of Lotus Notes/Domino Servers and Workstations; Domino Administration; Application Development, and troubleshooting user problems. Tasks included creating new users, manipulating reader fields, fixing and enhancing the databases, adding, loading, archiving, and deleting documents.

SYSTEMS ENGINEER
PQ12 COMPANY(10/1997 – 06/199

§ Developed full life-cycle web application for COMPANY A utilizing Lotus Notes/Domino and Oracle 7.3.3. Created tables, and built several forms to access the Oracle database. Maintained and administered the Domino Server. Conducted design and implementation of a LAN which consists of MS Exchange server and RAS server.

LAN Analyst
CONSULTING ARE US (07/1997- 10/1997)

· Supported client in migration from NetWare 4.11 to NT 4.0 environment. Serviced 2700 users at the FED AGENCY under multiple domains.

· Conducted installation and configuration of Exchange 4.0 client.
· Hardware and software support of end-users and light training of MS Office products, including MS Access.

ACTIVITIES & HONORS

· Member of the COLLEGE Information Assurance Team that participated in the 2010 CyberWatch Mid-Atlantic Cyber Collegiate Defense Competition (CCDC).

CITIZENSHIP

· U.S. Citizen

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Comments

jmreicha

Can you post the .doc or whatever file type you have it saved as? It is easier to point things out to the document. Also, what type of position are you going for?

fredmoogie

sorry, i do not know where/how to attach files. i can't seem to find the attach file button/icon

jmreicha

It used to be that you needed 10 posts to be able to attach files, don't know if its the same way any more or not.

Here are some starters:

Take the education out of the table and reformat it
Move education to bottom
HR people love bullets. I would consider putting your experience section in bullets, the way you have it now just slows down the readability
Kinda like the skills section buy IMO it is too long
Remove Activities and Citizenship sections

You typically don't want to go over one page on a resume unless it is for a high level position, don't know how long yours is but just keep that in mind. Hope this gets you started!

cyberguypr

This resume is kind of all over the place. It seems you have a very heterogeneous skill set. Are you going for a generalist position? If that is the case, then no problem. However, if you are applying for a specific position make sure you tailor the resume for whatever the position asks for. For example, if the position doesn't mention databases, I wouldn't include all those details, maybe just a representative item.

Observations:

- Watch the verb tenses
- This sounds odd to me - "Enter and update activities and issue resolutions into the Remedy".
- Also sounds odd - "Implemented securities and documentations on all applications."
- More odd stuff "Conducted installation and configuration of Exchange 4.0 client". I would go with "deployed..." or something to that effect.
- Caps that S: "Mac Os"
- The EFGH Company description is odd. You open with help desk support and then later on mention higher level stuff like establishing goals, and objectives as well as recruiting and supervising people. Sends too many mixed messages.