Desktop Support internship phone interview HELP!

hey
let me start off by saying I am currently a student at a community college and will graduate in May 2012 in AAS Information Technology and Network Security. I started the program in Spring 2010 and finally have the confident in myself to apply for entry level positions. This forums really help motivate me in pursuing a career in IT and i just want to say Thanks to everybody for the advice and encouragement!

Anyways let get this rolling!
I sent my resume to a banking company about two weeks and the position title is Desktop Support internship. I had a missed called with an area code from another state and later that night got an email saying they tried calling and would like to set up a phone interview soon. My question is what kind of questions will be asked and what should I expect?
I am so excited and nervous at the same time because this is going to be my step into the IT world!

thanks
-Ken

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Comments

MentholMoose

I got started in IT with a desktop support internship at a bank. I haven't done desktop support in years so I can't help much with specific questions, but I would expect questions about 1) PC hardware, 2) PC software, 3) general customer service issues, and 4) the company and industry. Read about the company on their website and Wikipedia (if there is an entry for it) and search Google for "desktop support interview questions". Banks generally seem to be slow to upgrade their standard desktop OS so they are likely still using XP, so if you might want to brush up on your XP knowledge if you've been using Vista/7 for a long time. Good luck.

fredmoogie

hi ken, welcome to TE; glad you're here.

do you have the job description of the position you applied? do u have a CV?

here's some questions to think about:

Information Technology (IT) Interview Questions and Answers

FloOz

well im actually interning right now in both network services and desktop services. during my interview (it was a face to face interview with the director) she asked me about all the classes ive taken and what ive learned. My favorite/least favorite class etc... She also went through my entire resume and asked me stuff off that. I wouldnt expect you to get asked technical questions because they know your still a college student.

ikoolguy

hey thanks for the replies.
A little info on the position: Desktop Support Internship 20hrs per week
The internship is what i've been waiting for. It will allow me to gain experience and have an idea how it is in the IT field.
I've been doing some research on phone interviews and reading previous threads on desktop support and interviews.

I'm currently a student and will be graduating in May 2012. On my resume I listed my majors, a list of courses that I thought might help, some certs, hands on skills training from the school, and customer service experience. I really don't have any real IT experience. I'm going to use my personality to land the position lol. My first time making a resume lol

HR called Wednesday at noon(didn't pick up...missed called), they sent me an email around 3pm Wednesday stating they tried calling and requested a date and time for a phone interview, but I didn't see the email until the next day. It was in the spam folder and as soon as i saw it i called right away, but no one picked up, then I replied to their email.
now i'm concern that might decrease my chances on getting the position.
I will be calling them around noon today
wish me luck!

FloOz

nah it wont decrease your chances. they know you have a life and that you are in school. im sure you will do fine and get the job. just dont be nervous is my best advice. i can tell you i was really nervous during my interview and it sucked ha.

ikoolguy

thanks for the heads up.
should i wait for HR to email me back or call later on today?

FloOz

yah give them a call today

xenodamus

I wouldn't stress too much about the questions they'll ask. Being that it's an internship, they shouldn't be expecting anything grand.

I supervise a desktop support team and if I were to interview you, I would be more interested in finding out what your basic knowledge/experience level is and where your interest lies short/long term. I would save the real technical questions for someone applying for a full time $20/hr desktop support position. The word internship to me implies a learning experience.

snokerpoker

Normally in these phone calls the interviewer will ask you about your educational background, which certifications you have (if any), and your career goals. Depending on your answers they could throw in a couple simple troubleshooting questions or whether you feel comfortable doing certain tasks or not. They might ask other questions regarding what activities you partake in outside of the realm of IT. To be honest I wouldn't stress too much over the call.

Good luck!

ikoolguy

called today and got hr voice mail saying they won't be avialable today. then thought it would be a good idea to email HR informing them i called and apologized for not contacting them sooner and BAM got an automatic email replied saying...

"I will be in meetings on Friday, January 6th and conducting New Hire Orientation on Monday, January 9th. I will respond to email as time permits. For immediate assistance, please call 555-555-5555"

so atm i am kicking myself and accepting the fact i missed a great opportunity.
should i wait until monday or call the assistance?

xenodamus

I don't think you've missed any opportunity.

HR people stay busy. I wouldn't call the number. If you do, the HR person you talk to probably won't be familiar with you or your situation. Just give it some time and give them a chance to respond. I promise the situation is not as bad as you think. She'll check her email eventually, and contact you again. Really.

ikoolguy

hey you're from jackson, ms? i live on the gulfcoast. waveland, ms lol

ikoolguy

a brief update!
I was losing hope and was really upset at myself for responding so late and around 5pm Friday I received an email from HR!
This is what HR emailed me.......

"Thank you. I have been out of the office quite a bit lately. I will be in Baton Rouge on Monday, but will reach out to you at noon. Thanks.

I will update tomorrow after the phone call
Wish me luck guys!

Dakinggamer87

Good luck!!

TLeTourneau

Good luck!

xenodamus

ikoolguy wrote: »

hey you're from jackson, ms? i live on the gulfcoast. waveland, ms lol

Yep, I work for one of the hospitals up here. Congrats on the callback - good luck!

ikoolguy

It is 12:45 and still haven't gotten a call. I called at 11:30 and again at 12. I still have faith in getting the position and will wait a little longer. Should I call one more time and send an email later if HR doesn't pick up?

I want to thank everyone thats been supportive.

Be back later with updates

Thanks again everyone!

ikoolguy

Oh yeah if I should call again what is the best time to call for the 3rd time? Lol I will send an email around 3 if I do not hear anything from HR.