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Phones Not Registering / Firmware Not Loading - Help
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OptionsLegacy User Unregistered / Not Logged In Posts: 0 ■□□□□□□□□□Have also tried using my PC and my router for the TFTP server - pretty sure it just wants the term61.default.load file.
Well are you pretty sure or are you sure that the only file its prompting for is the term61.default.load on the tftp server running on your computer. Does the folder that its pointed too have that file? -
OptionsDiggs Member Posts: 97 ■■□□□□□□□□The term61.default.load file is the only file that I can ever recall it requesting specifically.
I have made sure that all of the files that they are requesting, or even should request (that are in my flash) are in the TFTP servers directory. -
Optionspitviper Member Posts: 1,376 ■■■■■■■□□□See if this command is available on the router - I don't recall running into it before 15.2, but it might be worth a check.
file privilege 0CCNP:Collaboration, CCNP:R&S, CCNA:S, CCNA:V, CCNA, CCENT -
OptionsDiggs Member Posts: 97 ■■□□□□□□□□It doesn't look like that command is recognized in the version of IOS my router is running (15.1(4)M5)
I tried it in global config and telephony-service. -
OptionsDiggs Member Posts: 97 ■■□□□□□□□□OK so a bit of an update:
One of the sellers I purchased the IP Phones from was able to forward me a copy of the firmware files I requested - at least I think they're the ones I need but at few of them seem to follow a slightly different naming convention. The term41 / 61 loads files are capitalized and I expected to see a SCCP41.7.0.2 file of some sort which there wasn't. Do they look like they're complete?
These are the files I was sent which have been served to the CME router:176 1926568 Mar 12 2013 21:23:36 +00:00 cnu41.2-7-5-50.sbn 177 1941998 Mar 12 2013 21:24:22 +00:00 CVM41.2-0-1-45.sbn 178 689772 Mar 12 2013 21:24:36 +00:00 Jar41.2-9-1-45.sbn 179 591 Mar 12 2013 21:24:52 +00:00 TERM41.7-0-2-0S.loads 180 591 Mar 12 2013 21:25:14 +00:00 TERM41.DEFAULT.loads 181 591 Mar 12 2013 21:25:42 +00:00 TERM61.DEFAULT.loads
I have each of these files listed as a TFTP-Server global config command - when the phones fired up they appeared to request all of these just fine
I tried the telephony-service command load 7961 TERM41.7-0-2-0S
The phones at least load up now but spin out trying to register and eventually say "Defaulting to TFTP Server"
This is what I get from debugging TFTP events:*Mar 13 18:05:44.835: TFTP: Looking for CTLSEP001E4AF2CA3E.tlv *Mar 13 18:05:45.019: TFTP: Looking for SEP001E4AF2CA3E.cnf.xml *Mar 13 18:05:45.095: TFTP: Looking for XmlDefault.cnf.xml CME_R4# *Mar 13 18:05:59.159: TFTP: Looking for CTLSEP002497356769.tlv *Mar 13 18:05:59.279: TFTP: Looking for SEP002497356769.cnf.xml *Mar 13 18:05:59.283: TFTP: Opened system:/its/vrf1/XMLDefault7961.cnf.xml, fd 0, size 0 for process 339 *Mar 13 18:05:59.283: TFTP: Finished system:/its/vrf1/XMLDefault7961.cnf.xml, time 00:00:00 for process 339 CME_R4# *Mar 13 18:06:00.579: TFTP: Looking for CTLSEP001D450C38A3.tlv *Mar 13 18:06:00.759: TFTP: Looking for SEP001D450C38A3.cnf.xml *Mar 13 18:06:00.759: TFTP: Opened system:/its/vrf1/XMLDefault7961.cnf.xml, fd 0, size 0 for process 339 *Mar 13 18:06:00.763: TFTP: Finished system:/its/vrf1/XMLDefault7961.cnf.xml, time 00:00:00 for process 339
I'm not sure why one of the 3 show a quasi different result than the other 2.
CDP shows them all running term61.defaultPOE_S1#show cdp neig det ------------------------- Device ID: SEP001D450C38A3 Entry address(es): IP address: 192.168.5.61 Platform: Cisco IP Phone 7961, Capabilities: Host Phone Interface: FastEthernet0/19, Port ID (outgoing port): Port 1 Holdtime : 129 sec Version : term61.default advertisement version: 2 Duplex: full Power drawn: 6.300 Watts Power request id: 14499, Power management id: 3 Power request levels are:6300 0 0 0 0 Management address(es): -------------------------
My current CME router's running-config:CME_R4#show run Building configuration... Current configuration : 4852 bytes ! ! Last configuration change at 18:00:39 UTC Wed Mar 13 2013 version 15.1 service timestamps debug datetime msec service timestamps log datetime msec service password-encryption ! hostname CME_R4 ! boot-start-marker boot-end-marker ! ! enable secret 4 tnhtc92DXBhelxjYk8LWJrPV36S2i4ntXrpb4RFmfqY ! no aaa new-model ! no network-clock-participate wic 0 ! dot11 syslog ip source-route ! ! ip cef ! ip dhcp excluded-address 192.168.5.1 192.168.5.49 ip dhcp excluded-address 192.168.5.250 192.168.5.255 ! ip dhcp pool IP_PHONE_POOL network 192.168.5.0 255.255.255.0 default-router 192.168.5.1 dns-server 4.2.2.2 option 150 ip 192.168.5.1 ! ! no ip domain lookup ip domain name DOMAIN.ca no ipv6 cef ! multilink bundle-name authenticated ! ! ! ! ! ! ! ! ! ! ! voice-card 0 ! crypto pki token default removal timeout 0 ! crypto pki trustpoint TP-self-signed-2061784196 enrollment selfsigned subject-name cn=IOS-Self-Signed-Certificate-2061784196 revocation-check none rsakeypair TP-self-signed-2061784196 ! ! crypto pki certificate chain TP-self-signed-2061784196 certificate self-signed 01 quit ! ! license udi pid CISCO2811 sn FTX1143A49P username Admin privilege 15 secret 4 tnhtc92DXBhelxjYk8LWJrPV36S2i4ntXrpb4RFmfqY ! redundancy ! ! controller T1 0/0/0 ! controller T1 0/0/1 ! ip ssh version 2 ! ! ! ! ! ! ! ! interface FastEthernet0/0 no ip address duplex auto speed auto ! interface FastEthernet0/0.1 encapsulation dot1Q 1 native ip address 192.168.1.1 255.255.255.0 ! interface FastEthernet0/0.5 encapsulation dot1Q 5 ip address 192.168.5.1 255.255.255.0 ! interface FastEthernet0/0.7 encapsulation dot1Q 7 ip address 192.168.7.1 255.255.255.0 ! interface FastEthernet0/0.15 encapsulation dot1Q 15 ip address 192.168.15.1 255.255.255.0 ! interface FastEthernet0/1 no ip address duplex auto speed auto ! interface Serial0/2/0 no ip address shutdown no fair-queue clock rate 2000000 ! interface Service-Engine1/0 no ip address shutdown ! ip forward-protocol nd ip http server ip http secure-server ! ! ! ! ! ! ! ! tftp-server flash:cnu41.2-7-5-50.sbn tftp-server flash:CVM41.2-0-1-45.sbn tftp-server flash:Jar41.2-9-1-45.sbn tftp-server flash:TERM41.7-0-2-0S.loads tftp-server flash:TERM41.DEFAULT.loads tftp-server flash:TERM61.DEFAULT.loads ! control-plane ! ! voice-port 0/1/0 ! voice-port 0/1/1 ! voice-port 0/1/2 ! voice-port 0/1/3 ! ! ! mgcp profile default ! ! ! ! ! telephony-service max-ephones 10 max-dn 15 ip source-address 192.168.5.1 port 2000 load 7961 TERM41.7-0-2-0S max-conferences 8 gain -6 transfer-system full-consult ! ! ephone-dn 1 number 1000 ! ! ephone-dn 2 number 1001 ! ! ephone-dn 3 number 1002 ! ! ephone 1 device-security-mode none mac-address 0024.9735.6769 type 7961 button 1:1 ! ! ! ephone 2 device-security-mode none mac-address 001E.4AF2.CA3E type 7961 button 2:2 ! ! ! ephone 3 device-security-mode none mac-address 001D.450C.38A3 type 7961 button 3:3 ! ! ! banner motd ^C ********************* * BANNER * ********************* ^C ! line con 0 exec-timeout 0 0 password 7 094F471A1A0A logging synchronous login history size 32 line aux 0 line 66 no activation-character no exec transport preferred none transport input all transport output lat pad telnet rlogin lapb-ta mop udptn v120 ssh line vty 0 4 exec-timeout 0 0 privilege level 15 logging synchronous login local transport input telnet ssh ! scheduler allocate 20000 1000 end CME_R4#
CME_R4#show ephone ephone-1[0] Mac:0024.9735.6769 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0 IP:0.0.0.0* 0 Unknown 0 keepalive 0 max_line 0 available_line 0 button 1: cw:1 ccw[IMG]https://us.v-cdn.net/6030959/uploads/images/smilies/icon_sad.gif[/IMG]0) dn 1 number 1000 CH1 DOWN Preferred Codec: g711ulaw Lpcor Type: none ephone-2[1] Mac:001E.4AF2.CA3E TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0 IP:0.0.0.0* 0 Unknown 0 keepalive 0 max_line 0 available_line 0 Preferred Codec: g711ulaw Lpcor Type: none ephone-3[2] Mac:001D.450C.38A3 TCP socket:[-1] activeLine:0 whisperLine:0 UNREGISTERED mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0 IP:0.0.0.0* 0 Unknown 0 keepalive 0 max_line 0 available_line 0 button 3: cw:1 ccw[IMG]https://us.v-cdn.net/6030959/uploads/images/smilies/icon_sad.gif[/IMG]0) dn 3 number 1002 CH1 DOWN Preferred Codec: g711ulaw Lpcor Type: none
CME_R4#show ephone attempted-registrations CME_R4#
I tried switching the load file to term61.default but I get the same results from the TFTP debugging
I then thought that the 7.0 version might be too old for the version of CME I'm running on the 2811 (8.6) so I removed the previous tftp-server commands, added tftp-server commands for the 8.5 version that's on my flash and changed the load 7961 telephony-service command:CME_R4#show run | incl tftp- tftp-server flash:apps41.8-5-3TH1-6.sbn tftp-server flash:cvm41sccp.8-5-3TH1-6.sbn tftp-server flash:SCCP41.8-5-3S.loads tftp-server flash:jar41sccp.8-5-3TH1-6.sbn tftp-server flash:dsp41.8-5-3TH1-6.sbn tftp-server flash:cnu41.8-5-3TH1-6.sbn tftp-server flash:term41.default.loads tftp-server flash:term61.default.loads CME_R4#show run | incl load 7961 load 7961 SCCP41.8-5-3S CME_R4#
I get the same tftp events logged as what I have above...also CDP shows them all still running term61.default
Any direction from here? As I'm sure you can understand I'm itching to get back up and running on my studies.
TLDR? -
OptionsDiggs Member Posts: 97 ■■□□□□□□□□Crisis averted - I wiped the config on my CME router and started fresh removing all of the tftp-server commands and telephony-service load command and the phones are now registering...
Thanks everyone for your help!