I 'love' VMware support

Really day of a rant today.

Me :"VAAI on build number xyz does not work, but downgraded build number abc, does"
VMware :"Please disable VAAI to fix this problem".

Really ?

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Comments

TechGuy215

Mwahahaha! Vendor support always SUCKS!

TheProf

That's funny! surprised they didn't ask you to switch to NFS... On a serious note, they're usually good, at least from my experience.

kj0

So far, It's been interesting, Long waits, but good advice.

Adobe on the other hand.....

jibbajabba

To be honest, most tickets we had took so long to resolve that we usually fixed them ourselves.

Longest ticket we had : 11 months ...

blargoe

Honestly, I have always found VMware support pretty good, though there is a bad egg or two in any support organization from time to time.

SteveLord

And you likely pay thousands a year for it? Ouch.

gbdavidx

It takes HP Printer support to take 5 minutes to "wrap" up a ticket whenever i call them for printer support

jibbajabba

For a week now my requests for updates are being ignored ... we spend about 250k per year on support - makes you wonder why ...

QHalo

Unacceptable at any price point, but I'd definitely be up in someone's a$$ if we were paying that amount. No way I'd stand for that.

snadam

jibbajabba wrote: »

For a week now my requests for updates are being ignored ... we spend about 250k per year on support - makes you wonder why ...

Yikes. Called in the big guns (management) yet?

vanquish23

gbdavidx wrote: »

It takes HP Printer support to take 5 minutes to "wrap" up a ticket whenever i call them for printer support

Hey, hey! That hurts down inside. Lol just kidding. I know HP sucks.

blargoe

Yeah, if you are paying that much for support, then your company probably has an account rep that you can bark at. I can't vouch for using that method with VMware, but it has gotten me results with Microsoft and NetApp in the past if someone needed to kick support in the pants.

jibbajabba

Almost forgot about another case I opened ... Opened Tuesday 23rd, no technical response yet, ticket still unassigned ...

Starting to take this personally ...

TheProf

What kinds of tickets are you creating

jibbajabba

TheProf wrote: »

What kinds of tickets are you creating

Dear Dudes, your product stinks, it is broken, please fix ...