Desktop Support Folks - What current project are you on or plans for future projects?

I know everyone is currently working on upgrading their company systems to Windows 7 before XP support retires, but just curious to know of any other projects you might be working on.

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--chris--

Learn to use the AIK for deployments

. After that I want to migrate from server 2003 to 2008.

sratakhin

Chris, AIK? Try MDT.

Qord

Oh man…this could be a lengthy list. Here’s the highlights:

1^st project: Fix our wireless. I updated the wireless network last week, and that broke one SSID in 4 out of 12 locations…awaiting Aruba support techs to call me. This one’s a priority right now.

Others:
Investigate (free) alternatives to cPanel to use in web development/programming classes.

Image a few Windows 8 machines for GPO and application testing. Expecting a big rollout (Win 8 ) next Summer.

Handful of servers left that I need to migrate from 2003 to 2012.

Research small voip implementation: 4 phone lines, 3 different locations. This is to be able to move our helpdesk phone line around to all of us that monitor/check it. After hours, I dial in and check the voicemail every half-hour or so, but it would be better if we could just have it redirected to my number.

--chris--

sratakhin wrote: »

Chris, AIK? Try MDT.

Thanks! I made a thread a couple weeks back asking about this but it was not suggested at that time.

Polynomial

I'm trying to pursue completely redesigning our aging service knowledge management system. I really think there's an opportunity where I work to improve on this. You can pretty much see what it looks like by just looking at my employer's website

Documentation is not glorious work, but I'm very emotionally invested in "intraprenuering" my efforts into really taking my department to the next level despite not being in a management role.

I'm a pretty competitive guy so I really want to see my department provide the best IT service when compared against any other of my employer's peer schools.