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Verizon interview...
new2ITSecurity
Member Posts: 25 ■■■□□□□□□□
Hi there everyone!
I have an interview with Verizon for a help desk position. I received an email stating that the interview will consist of situational questions and or role play scenarios. I was wondering if anyone has been through an interview with Verizon or experienced this type of interview before. Thanks!
I have an interview with Verizon for a help desk position. I received an email stating that the interview will consist of situational questions and or role play scenarios. I was wondering if anyone has been through an interview with Verizon or experienced this type of interview before. Thanks!
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iBrokeIT
Member Posts: 1,318 ■■■■■■■■■□
They will be testing your customer service skills and your troubleshooting thought process. Also see the dozens of other help desk interview threads2019: GPEN | GCFE | GXPN | GICSP | CySA+
2020: GCIP | GCIA
2021: GRID | GDSA | Pentest+
2022: GMON | GDAT
2023: GREM | GSE | GCFA
WGU BS IT-NA | SANS Grad Cert: PT&EH | SANS Grad Cert: ICS Security | SANS Grad Cert: Cyber Defense Ops | SANS Grad Cert: Incident Response -
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RouteMyPacket
Member Posts: 1,104
"A user states that their PC isn't working, what would you do to solve the issue?"
1. Verify issue at hand (i.e. Is the PC powered on, not powering on, Internet? etc)
2. Verify Power Cable is seated
3. Verify Ethernet cable is connected
4. Ping
Keep it to the basics, a sound troubleshooting process doesn't change no matter where you work.Modularity and Design Simplicity:
Think of the 2:00 a.m. test—if you were awakened in the
middle of the night because of a network problem and had to figure out the
traffic flows in your network while you were half asleep, could you do it? -
Optionspuertorico1985
Member Posts: 205
RouteMyPacket is correct. Do not skip the basics. Make sure all the cables are plugged in properly, go through the basic troubleshooting for network issues, etc...These are things that you can not skip.
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markulous
Member Posts: 2,394 ■■■■■■■■□□
As an entry-level help desk, they are going to be more worried about your soft skills rather than technical ones.