Project Management / Bug Tracking / Incident Management

Anyone have any experience with web based systems that can track projects and incidents/bugs? I've found YouTrack and FogBugz but still need to do research.

Couple of key requirements I am looking for

Time tracking - who ever has it in their name is being timed by the system.
Reporting - Some high level reporting of project status or tickets
Email account built in or integration from Outlook (time stamping receipt of the request)
Flexible - Used for not just IT but other operational functions (Is a plus)

I appreciate any replies I realize you aren't getting paid but any recommendation that aligns with at least one of these requirements would be great!'

Thanks!

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Comments

Alif_Sadida_Ekin

My current company and the previous one I worked at both use Atlassian JIRA. It can do all the items you have listed.

bradl3yC

Atlassian has some good stuff. Also checkout RT - bestpractical.com Ive used that in the past and it can do all you want (plus its free).

N2IT

Thanks! I have a special place in my heart for open sources software!