Help desk software?

in Off-Topic
What helpdesk software do schools/University/Companies use?
I wanted to practice watching videos, incase someone asks me in interview about the software itself. I.e. Issue tracking software.
I wanted to practice watching videos, incase someone asks me in interview about the software itself. I.e. Issue tracking software.
Achieved CCNA R & S. Next : MCSA 2012
"My Fault Is That I Don't Realize How Great I Really Am." - Muhammad Ali
"My Fault Is That I Don't Realize How Great I Really Am." - Muhammad Ali
Comments
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markulous Member Posts: 2,394 ■■■■■■■■□□
We use Service Now and Remedy. Both are pretty popular. I've also used Zendesk. -
samwinchester Member Posts: 28 ■□□□□□□□□□
We use Service Now and Remedy. Both are pretty popular. I've also used Zendesk.
Oh alright. Thanks. I'll look uo tutorials online.Achieved CCNA R & S. Next : MCSA 2012
"My Fault Is That I Don't Realize How Great I Really Am." - Muhammad Ali -
Shdwmage Member Posts: 374
ManageEngine you can get it for free.--
“Hey! Listen!” ~ Navi
2013: [x] MCTS 70-680
2014: [x] 22-801 [x] 22-802 [x] CIW Web Foundation Associate
2015 Goals: [] 70-410 -
xnx Do they matter? UKMember Posts: 464 ■■■□□□□□□□
I've used zendesk which works well for small IT teamsGetting There ...
Lab Equipment: Using Cisco CSRs and 4 Switches currently -
Simrid Member Posts: 327
Hello,
I'm currently employed at a school and we use OTRS. It's free and very customisable.
https://www.otrs.com/software/otrs-help-desk-features/
SimridNetwork Engineer | London, UK | Currently working on: CCIE Routing & Switching
sriddle.co.uk
uk.linkedin.com/in/simonriddle -
Mr.Network Member Posts: 117
Hi,
I have been running OTRS (otrs.com| OTRS Simple Service Management) with my current and former company for about 9 years now. I highly recommend it.CCNA R&S, MCSA. -
ScrawnyRonnie Member Posts: 112
My company was using NetSuite, but we've moved to ConnectWise. I am not aware of the cost though.