UCCE Books?
Alex90
Member Posts: 289
Hi Guys,
Can anyone recommend a decent UCCE book? I only started working with UCCE about 4 months ago but it's such a big beast and I wanted to get a deeper understanding of it.
Cheers
Can anyone recommend a decent UCCE book? I only started working with UCCE about 4 months ago but it's such a big beast and I wanted to get a deeper understanding of it.
Cheers
Comments
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negru_tudor
Member Posts: 473 ■■■□□□□□□□
Hey Alex,
Did you manage to find any good ones? Contact Center is a beast no matter the platform you're doing it on (Cisco, Avaya, etc). If I manage to take down TVOICE this week I might want to have a look at UCCE just out of curiosity. How do you find the product?
Cheers.2017-2018 goals:
[X] CIPTV2 300-075
[ ] SIP School SSCA
[X] CCNP Switch 300-115 [X] CCNP Route 300-101 [X] CCNP Tshoot 300-135
[ ] LPIC1-101 [ ] LPIC1-102 (wishful thinking) -
Mow
Member Posts: 445 ■■■■□□□□□□
Here are some links to some contact center resources:Intro to Cisco CCE – Part 1 – Context | The Cloverhound Blog
UCCX - CCIE Blog
http://www.amazon.com/Unified-Contact-Enterprise-Networking-Technology/dp/1587141175/ref=sr_1_1?ie=UTF8&qid=1438606226&sr=8-1&keywords=ucce
http://www.amazon.com/Cisco-Unified-Customer-Voice-Portal/dp/1587142902/ref=sr_1_1?ie=UTF8&qid=1438606271&sr=8-1&keywords=customer+voice+portal
Homepage : UCCX.net -
shodown
Member Posts: 2,271
the UCCE book is okay, but not great. Cloverhound is a great resource and you can ask them questions below the post and they will usually respond. Your best bet is to get the UCCE admin training. You may also need to to find some CVP resources or IP-IVR depending on what front end you are using.Currently Reading
CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related -
Alex90
Member Posts: 289
Cheers guys - it looks like I'm going on the 10 fast track UCCE course in November
