networker050184 wrote: »
I'm not a big fan of Remedy or Clarify. I hate all ticket systems though to be honest!
spicy ahi wrote: »
We need a remedy for Remedy....
SephStorm wrote: »
Remedy is the best ticketing system I have ever used. There probably are better ones out there, most companies don't have such a system so I usually find myself asking "Why the * don't we get Remedy?"
DevilWAH wrote: »
I have used Remedy in multi billion $ Global companies and at the other end of the scale companies with a 10-20 users. Remedy is a hugely flexible system. IT is not a out of the box ready to run bit of software. The variety of experiences has been so great that if there was not the branding you would have no idea that it was the same software being implemented underneath. The software is not a problem, how it is implemented and configured is what makes the difference.
With a team of 15 full time engineers just to manage Remedy, it has worked perfectly managing a global estate of 400,000+ servers and network devices. great workflows and change management implementation made passing work around and informing the correct people simple and stright forward. However in another big company it was the worst thing about the job.