Conflict resolution and management - any good course, books?

Comments

• Options

  philz1982 Member Posts: 978

  December 2015

  Probably the best book on the subject, have used it quite a bit when I was managing 23 people.
  
  Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler: 9780071771320: Amazon.com: Books

  Read my blog @ www.buildingautomationmonthly.com
  Connect with me on LinkedIn @ https://www.linkedin.com/in/phillipzito

  0 · Share on FacebookShare on Twitter
• Options

  twodogs62 Member Posts: 393 ■■■□□□□□□□

  December 2015

  Thanks!!!!

  0 · Share on FacebookShare on Twitter
• Options

  techfiend Member Posts: 1,481 ■■■■□□□□□□

  December 2015

  This could be very helpful, is it an easy read?

  2018 AWS Solutions Architect - Associate (Apr) 2017 VCAP6-DCV Deploy (Oct) 2016 Storage+ (Jan)
  2015 Start WGU (Feb) Net+ (Feb) Sec+ (Mar) Project+ (Apr) Other WGU (Jun) CCENT (Jul) CCNA (Aug) CCNA Security (Aug) MCP 2012 (Sep) MCSA 2012 (Oct) Linux+ (Nov) Capstone/BS (Nov) VCP6-DCV (Dec) ITILF (Dec)

  0 · Share on FacebookShare on Twitter
• Options

  Claymoore Member Posts: 1,637

  December 2015

  Hard to find now, but I recommend one of these:
  
  
  They don't leave bruises when you hit people with them.

  phonebook.JPG 50.8K

  Clay Moore's Blog

  0 · Share on FacebookShare on Twitter