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Those of you who have implemented ITIL from scratch, how did you sell it to the higher ups? I know there's several websites that say how to sell ITIL, I would just like to hear from those who have actually done it. Was there any push back, did they embrace what you were trying to do? What benefits did you see after 6…
Is there such a thing as metric for Documentations/Knowledge Base? Credit/reward staff for creating documentation? What is such a system called? For Help Desk, there's metric, SLA, etc. Numbers showing tickets closed by staff per month, per year, etc. At the places I've worked, documentation was not credited/rewarded, so…
Dear All, I am planning to sit for the 5 service lifecycle modules which is the intermediate papers. May i ask for your advice on the best strategy to sit and study for these papers. Before you ask that i should seek help from my training company, i would like to tell that i took an online training which by now has already…
This is how I am going to put that $25 a month subscription at GoGoTraining.com to good use (first 500 subscribers get the courses for $25 a month). This is not an endorsement or an ad. I have no affiliation, this is just something that has worked for me on other exams and I feel it’s worth sharing. There are both Service…
I really like ITIL and the way it structures the processes and makes life easier. At the very beggining of my career, when I studied to ITIL Foundation exam, I felt like I am forced to learn something unuseful and I thought passing the Foundation exam is pointless. Then I had to attend the ITIL OSA training and completely…
Passed ITIL SO - whats next? I want something that is less challenging .
Done with ITIL! :D Probably the easiest exam I took so far. Straight forward questions, no tricks, multiple choice only and couple of lines long at best. Only read Claire Agutter's book. Passed with 88%. It's literally the only material you need. Easy to read and absorb. Tried to watch some vids online but I realized it…
This may be a tip and it may be me being extra and doing the most, lol. I spent like $25 at fiverr to have someone do a voice recording of the MALC case study. That way I can listen to it in the car on the way to work, during idle time (and if those were sad enough admissions, before bed). I figure after a few days of that…
Hi tech community, I'm currently preparing for my ITIL SO exam. I attended the course, studied the course material well & read most of the key element guide provided. I attempted both mock exams provided by my training company and I passed both. I passed one of them with a score of 31/40 which is pretty low to me. I'm not…
Any body know the which was the good course material for ITIL Certification in first attempt, and how many PDU Contact Certification Hours will be given by good institute.
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