-
ISO 20000 or ITSM 20000
I'm looking to take an ISO 20000 exam. I note there are two: ISO20KF ISO / IEC 20000 Foundation ITSM20F.EN IT Service Management Foundation based on ISO/IEC 20000 I'm not sure what the difference is between them? I have a background in IT service management, but am looking to introduce ISO 20000 into a small business. Any…
-
Best books for ITIL 4 Foundation
Hi What is the best books for ITIL 4 Foundation? Any idea?
-
Questions for ITIL 4 foundation cert holders!
Hi all, The following questions are targeted at people who recently passed the ITIL 4 Foundation exam: * How much study time it took you to pass the exam? * What study materials did you use? * What was your main drive to add this cert under your belt? * Amount of experience you have in your field? Thanks :)
-
ITIL Certification
Hi , I am pursing a path towards a architecture role, Does adding a ITIL 4 Foundation certification add a value to the profile. What should be the expected cost in United States and how long it usually take for the preparation. Thanks
-
MALC exam passed
Just wanted to share that I started my journey with ITIL intermediate lifestyle courses July 2019 and I officially passed MALC exam on my first try today. I did very well on all the intermediate exams and took a MALC live instructor course this past Monday - Friday and I took the exam today (Sunday). For those that say…
-
Passed ITIL 4 Foundation (9-Aug-20)
I got a 75% (30/40). My preparation: - Two day course given by CapGemini which came with the official book and their own materials (also the exam voucher) - Reviewed the material continuously for six days in a row (my training was on Mon & Tue). - Years of experience in IT including organizations that use ITIL heavily…
-
New Job is requiring ITIL Foundation v4 certification
Good Afternoon folks, My new job is requiring I get ITILv4 certified in ASAP May-June by the latest. I am stating to go thru this form thread and have started the process of patching together resources for this endeavor, However any tips,links, Book suggestions are welcome. Forum sites I am using: This one…
-
ITIL 4 Foundation Exam
Has anyone taken this exam who could provide a review. I am currently training with Leaderquest, in preparation for the test. Also, if I could hear of any real world experience using the ITIL concepts, that would be helpful. thanks!
-
ITIL
Hi, More job offers in the UK seem to mention ITIL as one of the requirement they want. I understand its some king of official guidence for how an IT department should be run/managed. SLA, standards etc. Has anyone completed one of these ( the foundation exam or other ) or is part of a company that uses this/is accredited?…
-
Peoplecert & exin exam voucher
Hello, We have PEOPLECERT & EXIN Exam Voucher at discounted price. Please reply to me with country where exam is to be taken and I shall confirm you exam price. Regards, WiseLearner
-
Cheapest option for the ITIL foundations exam? Vouchers / discount codes?
I'm trying to find the cheapest option to take the ITIL foundations exam, and I'm wondering if anyone has any sites that have cheap vouchers and/or discount codes. The only ones I've found so far are 10% off via exin.com (using code 543D.B098.5DCB or 400E.BF6D.3EB5) or buying a voucher for $168 to take it from pearson/vue.
-
Free ITIL 4 Overview eLearning
Hi everyone, We just made our introduction to ITIL 4 free for a short while - if you want to get a quick overview of ITIL 4 this is a good opportunity. You can access the discount code here: https://itsm.zone/itil-4-lite-for-free-for-anyone-anywhere/ kind regards Claire
-
Best place to buy the ITIL V4 Foundation exam with training material and voucher included?
Hey there, I was looking at diontraining to purchase the training material and voucher but I was wondering if anyone else had different companies that they would recommend or if anyone used diontraining for the V4 exam?
-
ITIL v3 vs 4, which one?
My big question is that I plan on taking this in the next few months. My original goal was to take it last year but things got in the way and I had to postpone it all. It is now July and the v4 has been out for a while now. I can't find anywhere of when the v3 was being retired and I wanted to know if it was still worth it…
-
Itil v4 Upgrade from Itil 2011
Hello, i have the Itil v3 Foundation and i would update to v4. I search self study documents and test exams questions for the upgrade. Where can i find this? Greets peter
-
ITIL vs Togaf
Hello everyone, Just looking for some basic input from anyone familiar with both certs. I already have Itil foundations and I just want to know how much harder if at all Togaf foundations is compared to the ITIL exam. Im looking to knock this cert out in the near future to further my career. Any answers or advice would be…
-
Spare Exam Voucher
Hi - I purchased whole ITIL Expert package but already had Service Transition Certificate. Now my training institute have issued all Service LC vouchers. I tried to replace the ST with SO (because I failed SO); but peoplecert and training company is refusing to swap. Any idea what I can do ? Here I will pay $350+ for new…
-
How to think in the "MALC" way?
Hello, I'm struggling hard with the MALC exam. I've been working with ITIL for 15 years and did the intermediate exams without any significant problems. Now I'm learning already 4 weeks day by day without going to the office. But MALC drives me cracy. Of course I did the necessary MALC class. But the trainer was extremly…
-
ITIL v4 Foundation Pass
1st attempt failed with a 53%. I took the exam at night from home . Kids screaming and crying in the background. Even though I was locked in a room, it seems the kids didn't get the memo. 2nd attempt two days later scored 80% took the exam at 11:00 AM CST home alone with the kids gone at school. What a difference the…
-
Is ITIL certification is the right path for these skills?
Hi everyone, I have a quick question, I came across a job category that requires the following skills: 1- Developing policies, procedures, standards and guidelines to provide a common framework to support information technology systems. 2- Designing system architecture and technology solutions across multiple platforms in…
-
ITIL Exam Rule Changes
Hi everyone, All training organisations have recently been notified that we have to sell training with exams when we sell ITIL courses. If you're looking at buying ITIL expert training, taking the ITIL MP Transition course or following the self study route to ITIL Foundation, this is going to have an impact on you. We've…
-
ITIL Master v4 Certification Path
My organization is starting to push the ITIL framework lately, so I wanted to look into some advanced training. I already earned the ITIL Foundation v3 certification and was looking into higher courses and certification. Since ITIL v4 is technically out, and ITIL Practitioner v3 certification will end in June 2020, I…
-
ITIL 4 Study Guide Publication Date
There have been a few people on this forum asking me about an updated version of my ITIL Foundation Essentials exam prep book now that ITIL 4 has been released. I'm happy to confirm it will be published on Monday June 3rd and you can read more about it…
-
Cheapest option for the ITIL foundations exam?
Hi, I want to take the ITIL in the next month and I was wondering if there were cheaper ways to take the test or if there were good discount codes. I am also a student and was hoping for a student discount. Thanks
-
Passed MALC Exam.. ITIL General Notes
I just passed ITIL MALC Exam and I would like to share with my experience. I companied service lifecycle module with service capability and I decided to go with (OSA, CSI, RCV & SOA). The main concept to pass the exams is to (think ITIL) and you will have this ability to (think ITIL) after you pass two intermediate exams…
-
Passed ITILv3 with 87.5%
Passed ITILv3 first try. Used following resource: : ITIL Foundation Cram to Pass the ITIL Exam in 7 Days https://www.udemy.com/itilv3-foundations-cram/ ITIL Foundation : A Time Compressed resource To Passing the ITIL Foundation Exam on Your First Attempt by Jason Dion…
-
All your ITIL Foundation questions answered - now with added ITIL 4
Hi everyone I've updated our most popular blog with some ITIL 4 content - if you see a question that you want answering that is missing, can you tell me please? https://itsm.zone/itil-news/your-itil-foundation-certification-questions-answered/ Claire
-
Questions about ITIL V4 and gaining certification
Hello Everyone. I am new to the forum and signed up because I need some advice regarding the ITIL Foundation certification. I'm an IT professional and my work has decided to offer me a new role and part of the role means getting ITIL certified. My first task is to work out the best training course on offer to help me…
-
Failed ITIL Service Transition certification
I was very nervous about this test and for good reason it turns out. I failed with a 26 (65%). I felt really good about almost all of my answers and hit the submit button with confidence. I got 5s in: Service transition principle Managing people through service transitions Technology considerations Challenges, critical…
-
Failed ITIL Service Transition - TWICE!
Hey all, Just retook ITIL Service Transition and failed for the second time . So far I passed Foundation, CSI, Strategy and Ops no problem at all - why am I having these issues with this particular lifecycle? After failing the first time I focused on the coaching report and reread those sections as well as sat through the…
-
Free introduction to ITIL 4 available until March 31st
Hi everyone If you'd like to see the key concepts of ITIL 4 and learn about the changes from v3, we've made our ITIL introduction course free to access until March 31st. You can access the course here: https://itsm.zone/online-courses/service-management-training/itil/lite/ I'd be very interested to hear what people on this…
-
ITIL v4 course on ITpro
Hi! ITpro.tv released this week their ITIL v4 foundation course.. I can't tell how good it is.. but I will watch it soon.
-
ITIL v3 or v4
Hi, If I want to do a sprint and write the ITIL cert in the next 2 month... should I go to ITIL v3 or v4
-
Cheapest way to sit ITIL foundation
Does anybody know the current cheapest way to sit the ITIL Foundation exam? I've noticed that there is both online and test centre based options
-
Passed ITIL Foundation
Passed with 30/40. I sat the exam online at home via the peoplecert website. I bought my exam voucher from passion it group, which at the time was the cheapest option In terms of resources I started of with quite a heavy course from itpro.tv because it had the words 'accredited' slapped all over it. IMO it was incredibly…
-
Every single ITIL Foundation question answered
Hi everyone I've noticed that the same questions come up about the ITIL Foundation again and again so I've collected them all together and put them in this article, along with some useful links: Your ITIL Foundation Certification Questions Answered | ITSM Zone I hope it's helpful, if I've missed anything please message me…
-
ITIL 4 - what do we know so far?
Hi everyone As a training org we're getting asked a lot about the update to ITIL that's coming next year. This is what we're allowed to release so far under the terms of our non-disclosure agreement: https://itsm.zone/knowledge-desk/itil-news/introducing-the-new-itil-4/ We'll be adding more information as soon as we can…
-
Passed ITIL Foundations
Passed ITIL exam on 10/12/18. I used and recommend the following resource: https://www.udemy.com/itilv3-foundations-cram/. Good luck :)
-
Thoughts on ITIL Practitioner
I hope this post helps those on the journey to Practitioner. There is a lack of resources on this test. It is also difficult. Do not underestimate it. The book is packed full of wisdom. It has become one of my favorites. Not because it's a good prep book... but because it's a fantastic resource. Unfortunately, you are not…
-
ITIL practice exams?
Hello, Are there any free or low cost practice exams for ITIL, maybe something similar to the Boson exams? Thank you.
-
confessions of an ITIL Expert journeyman
Hello all, I thought I would share a few experiences and thoughts on here as I'm working through the ITIL Expert training route and some of the questions/answers on here helped me on my way. BackgroundI've worked in IT support for 26 years so the ITIL best practice is mostly common sense mixed with discipline for me in…
-
Passed Foundation and preparing to intermediate
Passed ITIL foundation two days ago and got 92.5% I just read the book of Claire Agutter (it was amazing regarding to all concepts) many thanks for Claire but please I want to complete how can I start is there any book for ss as foundation I can read I bought the intermediate course videos already from training site.
-
ITIL and Other Exam Simulator
Ciao I made this web exam simulator to practice on different exams...ITIL, TOGAF, Agile Service Manager, Agile Scrum, Cobit, Lean Six Sigma, Devops, ISTQB...in the future, I hope to be able to add further questions and also ITIL Intermediate. Exam Simulator Kind regards, Antlia
-
No ITIL Foundation Testing centers by me. What are my options?
Hello, Not sure if anyone had this issue before but when I go on the Axelos site and find testing centers my Province shows no options which is Nova Scotia. Would anyone know what my options would be? Would I have to travel to another Province that offers this exam? Thanks.
-
Passed my ITIL v3 Foundation this AM.
Hey guys, I took and passed my ITIL v3 Foundation Exam this morning. :) Study Methodology: Had no prior experience with ITIL , so I studied for a solid month. At least an hour a night and did the videos on the weekend. I watched the Jill Knapp videos (see my Resources section below) at 1.25 x and screenshoted her slides…
-
Passed ITILv3
Passed my ITIL v3 certification this morning!! It was pretty straightforward overall studied for about a week. I used only the following resource and passed: Udemy: https://www.udemy.com/itilv3-foundations-cram/ Best of luck to those studying to pass it!! :)
-
New to ITIL Foundation
Hello Ive been working in IT Support for over 7 years and am familiar with ITIL and its workings in the workplace, however I want to obtain a foundation certificate for now to back my experience up. At this moment in time I just want to PASS, theres so many book recommendations, I would like to just stick to one , read it…
-
ITIL SO Exam Failed
Hi, I tried my SO exam today and unfortunately I didn't passed, only 25 points out to 40. I already took SS, CSI and SD, then I would like to follow my path to the ITIL expert certification. Would like to try again the SO exam, I'm a bit afraid to fail again because I was really confident of my answers at first stage. Any…
-
MALC question - GAP or SWOT
Hi, I'm preparing for my MALC exam and I'm not sure if I understand when to use GAP or SWOT analyse. If I'm right SWOT fits for services and proccess and GAP only for a proccess, aren't it? And if so - why to choose SWOT or GAP for a process? I fear I'm a bit confused, can you help please? Thanks, Andre
-
ITIL Intermediate exams
Hi guys! Successfully passed the exams ITIL OSA and SOA. It was a very difficult SOA. Someone passed all Intermediate (OSA, SOA, RCV, PPO) exams? Which one was the most difficult?
-
ITIL SS Exam Failed
Hello, I'm complete now with my exams to Intermediate except the strategy exam I failed. I plan to retry it and refresh my knownledge but unfortunately there's a question regarding adavantages of centralization /decentralization I still can't find useful hints for the right answer. I remempber about economies of scale if…
-
Axelos launching ITIL 4 in early 2019, What do You think?
The industry are facing change which are sudden and quick in which organization have to accept and succeed in changing environment. That’s why Axelos will soon launching next version of ITIL to overcome this unprecedented change. What organization wants to face this fast paced and complex Environment?* Become more agile *…
-
ITILFND Exam prices
Hello Everyone, So I booked ITIL Foundation exam through pearsonvue for 380 USD but I did not pass. The exam questions were nothing close to the mock exams I've done online. Luckly I studied some matriels and were able to answer only 23 questions. I was three questions far from passing. Anyway, after checking here and…
-
Advice on training
i have recently completed ccna R&S and want to start a new course/training asap while im in study mode... i have a few that i want to get but also have been advised or told to look into ITIL by a friend. I have read several posts on here and googled and watched some videos explaining what ITIL is. Thing is i am still not…
-
Passed ITIL Foundation, 06/29/2018
Thought this exam was going to be difficult, got started and it was BY FAR the easiest exam I EVER took. Got a 34/40. Theres NO REASON ANYONE should be failing this exam, as long as you study from the AXELOS study guide for AT LEAST a month.
-
ITIL SOA Mock exams
Hi I currently have both version 5 and 5.1 of Mock exams, was wondering if anybody could forward me an updated version for this specific exam?¿ Thanks in advance
-
Passed ITIL F v3 this morning
Passed ITIL Foundation v3 this morning with a 31/40 score. ITIL is not something I am likely to pursue beyond this point, but I wanted the Foundations cert for a few reasons:* I do see ITIL occasionally in job listings so I'd rather have it under my belt * It's lifetime and reasonably priced * It's convenient to take *…
-
Study materials - Study guide vs handbook
Hello! I have my first intermediate exam next month with 5 days of classroom training as part of the capability path. Prior to the course starting, I am planning to study for 3 weeks using a study book and I am stuck between 1) Official Axelos handbooks that cost around - £11 per syllabus 2) Book by Helen Morris, Liz…
-
ITIL Intermediate - CSI Exam - What books to read
I am scheduled to attend a 3 day classroom session for ITIL Intermediate exam in CSI. Any suggestions on books and materials to read apart from the classroom.
-
ITIL Intermediate Certification - Continual Service Improvement
A week ago I sat for the Intermediate CSI exam, which consisted of 8 questions (scenario-based) that needed to be concluded in 90 minutes. This was my first Intermediate exam and was required by my job. First, the exam. It was very straightforward. You need to analyze the scenario then choose an answer that best aligns…
-
Passed ITIL
I prepared really well; didn't want to assume it's an easy exam. I sat for the exam confident I will pass, but yet again I was a bit nervous. Used lots of resources, including the short book by Claire. Bought voucher from PassionIT. My advice: don't just memorize stuff. Read and do lots of practice questions.
-
ITIL Practitioner
Hi all, i was in almost all related topics on this forum but still could not find the sample questions or **** for this exam. Since this exam is out for a while, does anyone have questions&answers that can share with me, please? WlayCo
-
ITIL RCV Exams
Hi, I came onto this website in search of good ITIL RCV practice exams. There seems to be a paucity online and there doesn't appear to be any on here either. Can anyone point me to a cheap or free resource for these types of exam? The online course I'm doing is powerpoint and presenter voice-over based one and there are…
-
Beginning ITILv3 Foundation study
So I’ve just began studying for the ITILv3 Foundation Exam in service engagement. I’m working through the book in the URL below and wondering if anyone else has used this book?…
-
Failed my ITIL foundation exam
Feeling pretty bummed out. Got 23/40 questions. I used Grey Campus course and voucher (it was 50% off). Couldn't stand the narrator so I watched CBTNugget video series. Read some online stuff. Thought I was ready. I found the questions really ambiguous. Not sure what to do next. Study and write again in a few weeks or…
-
ITIL 2018 Changes
I'd love to hear thoughts on the ITIL 2018 changes that are coming. I am just beginning to study for the Foundation exam. Do we know when the changes are happening and will I need to get new study materials?
-
ITIL Foundation courses on Udemy?
Hello, Can anyone recommend any useful ITIL foundation courses on Udemy? I'll be on a long flight and am looking to download a course and study for my ITIL Foundation. Thanks.
-
ITIL v3 2011 Certified
Passed the test yesterday. My company uses ITIL, but doesn't require certification. I have noticed that a lot of positions are now specifying it in the job descriptions. I thought I would give it a shot. I used a couple of sources. I used the Jill Knapp video series from Safari (through the ACM subscription). Also the Liz…
-
ITIL V3 Foundation
I would like to take test on ITIL V3 Foundation. Material and test fee information would be appreciated.
-
Which level should I try ?
Hi guys, I just got CISSP cert and would like to combine it with an ITIL. I see however that there are at least 5 levels .. foundation, practitioner ...up to master. Which one should I target ? Is it possible to make one without the lower one ? Thanks for help
-
PassionIT Group or ITPro.tv
Do you have any experiences with either of these two groups? Thanks.
-
Need link to schedule ITIL V3 from home
Anyone have a good link so that I can schedule this test for next weekend from home? Im finding prices all over the place and a lot of the links do not work. A good working link would be appreciated!
-
Introducing VeriSM
Hi everyone, This year I've been working with a global group to create an approach to help service management professionals meet the challenges of digital transformation and navigate the maze of frameworks we've got now (ITIL, DevOps, SIAM, Agile and the rest). If you'd like to learn a bit more about it the launch webinar…
-
Passes ITIL Foundation
First off, thank you to everyone on this forum. The information in here gave me the information I needed for self study materials. My approached ended up using CBT Nuggets, books: ITIL Foundation Study Guide and ITIL Foundation Essentials, and some YouTube videos. CBT Nuggets provided a great foundation in a quick manner…
-
Axelos uses only Peoplecert for their exams
From 1st January 2018, Axelos uses only Peoplecert as the only Exam Institute (EI) for exams. Other EI's that used to offer the exam such as EXIN, PearsonVue, etc (to name a few) will not be offering the exams. https://www.axelos.com/news/new-partnership-announced The issue is now that candidates who have done and Axelos…
-
Peoplecert results query
According the training provider who offered the ITIL Intermediate course and exam, they said the results will be announced on the Peoplecert portal within a week which I need to logon to. Since the exam was done at a training provider on site, it was paper based. When I went to the Peoplesoft website, it says once the…
-
ITIL online exam - PeopleCert
Hi Guys, I'm planning to take my ITIL exam on November. Would like to ask anyone of you took online exam via PeopleCert? Take a online proctored exam, whenever you want, at home, at work, or almost anywhere you have internet access in. All you need is a computer with a webcam and we do the rest. Do we need an external…
-
Passed ITIL V3 foundation
Hi, I passed the itil foundation V3 exam Stydy materiel : ITIL Foundation handbook CBT nuggets ( was very helpfull)
-
certifycheap.com review ?
Hello, did any one try certifycheap.com for intermediate ITIL certifications ? their price looks reasonable (compared to others...), it does look a bit fishy for me.... Thank you in advance for your feed back. Kind Regards
-
How hard is the ITIL Foundation Exam?
Hi All, How difficult is the ITIL foundation exam? How many questions? Also, is there a need for continuing education to up-keep the cert? Thanks in advance.
-
Passed ITIL Foundations
Happy to say that I was able to pass the ITIL Foundation test today with a 72% score. I would have liked it to be a better score but some of the questions on the exam were sometimes worded in a strange way from the study material that I used. Study material: CBT Nuggets ITIL Foundations Course and supplemental files ITIL…
-
Exam Study Guide
Yay! I just passed the ITIL Foundations exam. In case it helps others, here's some notes I've put together for the exam. https://www.shanebart.com/itil-foundations-exam-guide/ Best of luck to you all!
-
ITIL Certification Intermediate Advise (?)
Hello All I passed the ITIL Operational Support and Analysis (OSA) Exam and I would like to continue with the Service Lifecycle modules. I am currently studying for the Service Strategy. 1) I am using the SS Sample Tests from my ATO, please can you recommend where I could obtain additional SS Sample Tests? 2) What would…
-
Passing ITIL SD Exam - Recommendations required!
Dears, I will sit for the ITIL SD exam very soon, I practiced the sample papers. Can you mention here recommendations, tips, guidelines, hints, references, point, notes...etc anything that is helpful to clear this exam.. Can you as well point to other sample papers I can practice?! Thanks Regards
-
Passed ITIL Foundation!
Definitely not as hard as I imagined. :D Passed with a 93%. For anyone thinking about writing the exam, I used Claire Agutter's book and practiced using the sample exam on the Axelos website and the Axelos ITIL mobile app.
-
Best ITIL Foundatiom question **** for October 2017
I have found several question **** on several sites. These are updated in different dates, but all of them says it contains the latest ITIL Foundation exams. These contains different amount of questions. I don't know which worth buying.
-
Itil csi
Is it worth doing the ITIL CSI course/exam?
-
ITIL Foundation Study Guide
Yay! I just passed the ITIL Foundation exam. In case it helps others out there, I've created some notes to prepare for the exam. https://shanebart.com/itil-foundations-exam-guide Best of luck!
-
ITIL about to change again?
I see ITIL looks like it is about to have its first major update in 7 years: *link no longer available* Technology has changed a lot in the last 7 years so it makes sense to bring it up to date to reflect this. I do hope they don't use this as an excuse to change the model to need regular recertification like PMP and many…
-
Who provides the foundation ITIL exam?
What is the cost and who provides? Thinking of booking EXIN's though Pearson Vue... Is that the right one?
-
ITILv3 vs PMP
For those of you who have cleared both exams, which exam is easier to grasp and pass? ITIL or PMP?
-
ITIL Practitioner exam
So this exam will be available next month, in February. There is a book also available. Has anyone bought the book yet? I looked into it a bit more and it seems that the exam is open book. I have never taken an open book certification before so just wanted to know what is consideres open book. Does this mean that i can…
-
Failed Practitioner Exam
I took the Pink Elephant Virtual Course for Practitioner, studied hard and still failed the exam by two points. What got me was the section on metrics and measurements. The sample paper questions were not like the actual test questions, only some of the scenarios were similar. The Axelos ITIL Practitioner Guidance…
-
ITIL Intermediate query
I will be doing the ITIL Intermediate Service Operations (SO) course in the next few months. I decided to that as opposed to OSA, as I want to know everything and the whole SO lifecycle (SO principles, processes, SO activities, organising for SO, technology considerations, implementation of SO, and challenges/critical…
-
Itil service transition
Hi, I'll do the exam without follow a course. Do you have some material (book guide and exam examples) to help me to pass the exam ? Thanks
-
ITIL Practitioner Exam
I've convinced the boss that instituting ITIL practices would make our job a lot easier. After doing a whole presentation to him and his boss, both agreed to pay for the foundations exam for our department. We are also interested in the practitioner exam as well. I do have a few questions on this one that I haven't been…
-
IIL for consultant
HI, I work for a small IT consultancy company. We are about 20 tech and consultant. I want to orient my team toward an ITIL practice (and ISO 27001 for security). We do service desk/special project/incident response/name it for many customer (mostly SMB). Usually, all I see about ITIL is about an internal service desk…
-
Good ITIL article
https://www.pluralsight.com/blog/it-ops/itil-jobs-faqs I found this to be pretty decent....
-
Passed ITIL OSA - here are my study notes
Before I sat my exam I came to this forum to look for something - anything - that might give me an edge. There wasn't much beyond sage advice - study, do practise exams, etc. I said to myself - if I pass I will upload my study notes - those taken during my 5 days course. Not exhaustive by any stretch - but some of the tips…
-
ITIL Lifecycle or Capability
Hi Everyone A bit about me* Master Degree in Aerospace Engineering * Started off working as IT Service Desk Analyst, then moved into Incident Management/Team Leader. * For the past year I have been working as a Change Manager. * I want to solidify my existing skills and gain a qualification to help me progress. I recently…