1st attempt failed with a 53%. I took the exam at night from home . Kids screaming and crying in the background. Even though I was locked in a room, it seems the kids didn't get the memo.
2nd attempt two days later scored 80% took the exam at 11:00 AM CST home alone with the kids gone at school.
What a difference the environment makes !!
I think each time I took the exam I spent about 15-20 minutes testing.
I ran help desk when I was in the army so lots of experience with ITIL , I also found the exam to be somewhat common knowledge once I could focus on what the question was asking. I used the following method to test.
1. Read the question.
2. Read all of the answer choices from bottom to top.
3. If anything jumps out at me I continue to read until I reach choice (A). Then I make my decision based on what stuck out. Usually you can eliminate one or two choices right off the bat. The questions are very short... maybe one sentence or two at max.
Resources used:
1.
https://www.simpliv.com/#/ ITIL foundation course (watched 2X)
2. a few random ITIL v4 service charts I found online.
3. an old ITIL V3 fondations book from Sybex
Total questions : 40
