Passed MALC Exam.. ITIL General Notes

OmarioOmario Posts: 4Registered Users ■□□□□□□□□□
I just passed ITIL MALC Exam and I would like to share with my experience.
I companied service lifecycle module with service capability and I decided to go with (OSA, CSI, RCV & SOA).
The main concept to pass the exams is to (think ITIL) and you will have this ability to (think ITIL) after you pass two intermediate exams where you will be familiar with ITIL framework and the other courses will add to you extra knowledge about ITIL. So do not afraid from ITIL!

To pass any exam you focus on the followings:
  1. Processes scope, purpose and its relationships with others put in your mind (no processes is island).
  2. Foundations especially SD it is very important and it will be with in all lifecycle stages.
  3. Roles, responsibilities, and focus on (Service owner, Service manager & CSI manager).
  4. Which roles connect be complained together (example: release and deployment with service validation and testing)

  • RACI you will have questions on it at least in two exams and put in your mind that must have one accountable and one to two responsible.
  • KPIs have be measured (percentage, number etc.), just have a good reading on it you do not need memorize it!
  • Always you have to consider the business

Good Sentences:
  • Check business/customer requirements, needs etc.
  • Gain high management commitment and sponsorship
  • Communicate what you are planning to do
  • Agree with IT and business the scope, reports etc.
  • Process is better than procedures ( in selecting best answer)
  • Make awareness/training about ITIL (in case you are introducing ITIL to your organization)
Bad Sentences
  • Review case by case
  • Giving number and stats to high management ( put in your mid you have to fulfil each entity needs for example business needs is deferent than IT management needs)
  • Padding (lot of words without specific steps and process).
  • Call the customer/business and tell them you are sorry and you promise to enhance your service etc.


  • Claire AgutterClaire Agutter Posts: 760Member ■■■■■■□□□□
    Congratulations! Some very helpful feedback there. I would add to make sure you know your case study inside out, you should have access to it before the exam.
  • genxfinalrevisiongenxfinalrevision Posts: 37Member ■■□□□□□□□□
    Congratulations! I'm sure it took a lot of hard work so I am glad that it paid off.

    That's also good info to share and I agree with Claire. Familiarity with the case study is key. I don't know how I would have done on the exam without reviewing it thoroughly. If nothing else, it gave me confidence that there was at least one aspect of the exam that wouldn't present any stumbling blocks.
  • ItsmHarunItsmHarun Posts: 178Member
      • It is just like taking the exam inside an exam centre, the only exception is you can choose where to sit your exam. An exam proctor will take hold of your computer and guide you through your exam process.
      • In addition, there are many online ITIL® Foundation training courses available on the market. One can gain access to the course videos and learning materials immediately after purchase — without having to wait for the start of classroom lectures. Think of the saving in terms of transit time and waiting time.
      • Some Aspirants have reported that they can begin their studies and get certified over the weekend with online training and exam. Normally, online courses for the ITIL® Foundation level can be completed with 20-30 hours of studies And it is highly advisable to choose only “accredited” course as the quality and correctness of the content can be guaranteed.
    These are the most important tips I have learned from my ITIL® Foundation Certification preparation and exam taking experiences. Hope Aspirants can make use of these tips in their exam preparation to help them save a little time and headache.

    The Foundationcertificate is a stepping-stone for everyone who is interested in learning moreabout ITIL best practices :

    Wish you ITIL® success!

  • Lucy heardLucy heard Posts: 1Registered Users ■□□□□□□□□□
    Hi there, I am due to take my online MALC Exam tomorrow and have read that you should have access to case study in advance. Is this correct?. Can I print it out and take it with me, if I can get hold of the case study. I am worried that I will not have the sane chance as others if this is true.

    Kind regards
  • Claire AgutterClaire Agutter Posts: 760Member ■■■■■■□□□□
    Hi Lucy, did your training provider not give you access to the case study as part of your course? The case study used in the exam and training are the same, and you should be thoroughly prepared on it before taking the exam. If you have not had access to it I would consider deferring your exam.

  • oddfeveroddfever Posts: 1Registered Users ■□□□□□□□□□
    Hi all, I ve done online training with innovative learning ILEARN . I quote here the answer I got from them: Please kindly note that during the final exam you won’t have this case study, ( you know the banking one all are talking about) it will be a different one.
    In fact, as indicated in the 1st page of the case study you sent us, this one is just an official simulation released by AXELOS in order to practice before the final exam.
    I am totally confused! On the other hand from what I am reading here it appears that since at least 2013 all MALC trainings and all MALC exams are based on the SAME study case?!!
  • Claire AgutterClaire Agutter Posts: 760Member ■■■■■■□□□□
    Hi oddfever, the case study you use during the MALC course is the same one that you will have during the exam. I'm not sure why you've been given that information, Claire
  • MsuthuMsuthu Posts: 2Registered Users ■□□□□□□□□□
    Hi Claire;

    Just needed to thank you for the great platform, and also to thank everyone with their informative input and comments.

    I wrote last year(2017) December, and I FAILED with on 1 mark, but as devastated as I was - I told myself that I'm going to rewrite it - and pass; and I did the rewrite last week Friday 20th September; and this time I FAILED with 2 marksicon_sad.gif. Funny enough, I was not devastated as I was with first exam; and I'm ready to go back in 2 months time for 3rd time.

    What can you advise I should, going into this rewrite, and I'm afraid that ITIL4 will bring new updates and obviously the Case Study might/will change too.

    Claire, can you share a couple of pointers on how one can thoroughly prepare for the MALC exam? ...and also what added information can look into, in order to add more chances of passing this Exam? I have mastered the Case Study. I have - however - taken into consideration what has already been shared by previous candidate on this platform.

    Looking forward to feedback;

    Thanks a Million;
  • Claire AgutterClaire Agutter Posts: 760Member ■■■■■■□□□□
    Hi Msuthu, I can understand you must be very frustrated to be so close to success on both occasions. Have you had your post-exam reports to identify if you are struggling in one particular syllabus area? That's a good place to start as it will help you target your studies.

    You can also try asking your training provider to give you the sample exams for all of the intermediate courses that you didn't do - SS and CSI are particularly good practice for the MALC exam but they are all helpful to hone your exam technique.

    That is some initial advice but please let me know if I can be of any further assistance, Claire
  • MsuthuMsuthu Posts: 2Registered Users ■□□□□□□□□□
    Hi Claire;

    Yes - I have both the exam reports, and the APMG one is not specific but the PeopleCert is specific. I have started doing the SS and CSI intermediate papers too.

    Thank you for the feedback, and I will keep you posted on the progress.

    Much appreciated

  • Claire AgutterClaire Agutter Posts: 760Member ■■■■■■□□□□
    Please do let me know Msuthu, it would be great to hear your progress. Claire
  • csmrscsmrs Posts: 2Registered Users ■■□□□□□□□□
    Hi, I lost the first and second attempts. In both exams I did not get the same questions. I am going to present a third attempt and I would like to know if the questions of the third attempt are definitely going to be different? Thank you.
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