Every single ITIL Foundation question answered

Hi everyone

I've noticed that the same questions come up about the ITIL Foundation again and again so I've collected them all together and put them in this article, along with some useful links:

Your ITIL Foundation Certification Questions Answered | ITSM Zone

I hope it's helpful, if I've missed anything please message me and I'll add it.

Thanks

Claire

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Comments

jones551

Thanks for the link..

scaredoftests

Where were you when I was taking the test? LOL

Claire Agutter

Ha - maybe not every Foundation question answered then

Slowhand

Let's just stick this thread right at the top of the forum.

Thank you for that article, Claire. A real time-saver.

Claire Agutter

I'm honoured! Thanks Slowhand.

I updated the article yesterday to add a new question based on some feedback. It now addresses 'what happens if I fail?' too.

Claire

tpatt100

Thanks for the link, I keep seeing "ITIL V3 required" on job boards but couldn't figure out what exactly that meant.

Claire Agutter

Hi tpatt100, glad it was helpful! As training providers we get told off by our accreditors if we say 'v3' but it seems to be used quite commonly still. If you see a training provider offering 'v3' training you need to check their accreditation carefully.

Claire

syham

Claire Agutter wrote: »

Hi tpatt100, glad it was helpful! As training providers we get told off by our accreditors if we say 'v3' but it seems to be used quite commonly still. If you see a training provider offering 'v3' training you need to check their accreditation carefully.

Claire

hey Claire, After reading forums, i got to know ITIL v3 foundation is the latest one. How i could get nuggets or practice Q/A? Can you assist further.

Claire Agutter

Hi syham, the article linked to above will talk you through all the different training options and where to get a free sample exam. There is some free material on the internet, but it may be out of date or inaccurate so consider investing in at least one of the authorised books. Good luck! Claire

ItsmHarun

Thanks for link

aussieben

Hello Claire, Excellent collections for ITIL question bank.
i am planning to sit for exam soon. Hope, it help my preparation.
Cheers

Claire Agutter

Thanks for the feedback itsmHarun and aussieben, good luck with the exam preparation

mxdxbuae

I am not sure what went wrong, in my preparation, i followed the lynda.com ITIL course but still couldnt clear.
I also followed some **** and sample questions from AXelos, and then from ********, none of questions were same and i was shocked, why the question patterns are changed so much
kindly someone advise
regards

tmtex

Somewhat the same thing. I do these practice test and fail them every time. Each one is
different . Ex. http://ol.apmg-exams.com/Exam.aspx
fail that one every time.

Claire Agutter

Hi mxdxbuae and tmtex, the Foundation questions do change regularly so it's important to focus on understanding the concepts as well as the questions. if you've followed a training course (online or in a classroom) then your training provider should give you support. If you've not followed a course then it may be worth investing in one, as taking the exams a number of times can get very expensive. Good luck! Claire

sacredboy

Guys, I would like to take the ITIL Foundation exam. Could you please walk me through the process of registration.

Thank you.

Claire Agutter

Hi sacredboy, you'll find all the information you need to study and find an exam provider in this article: Your ITIL Foundation Certification Questions Answered | ITSM Zone

Good luck, Claire

reese09

Hi everyone!

I am new to this and scheduled to take my exams late of March 2017.

How true that the questions in the exam are more difficult now compared from the previous years?

Are there any free updates materials out there you can recommend most?

Thanks in advance.

et_phonehome_2

I had just taken the ITIL Foundation exam, it was much harder than any of the practice exams I had found. Unfortunately, I could not find any site whereby questions were truly like the exam.

fluidt7

Hi claire, i cant find the link to the questions. All i saw was a guideline in ITIL foundation certification. I tot you meant the actual exam questions(past questions for training purpose)

ItsmHarun

Thanks for sharing

pxen9205

I am also about to book this exam (ITIL Foundation) - it has been taken off Prometric, but is still available on PearsonVue - although, it seems it will only be available until 18 January. After this date, it seems, you will have to book through a college or vendor, perhaps so you will have to sit classroom? I guess people booking Prometric and Pearson are self-studying. Can someone confirm this please?

Claire Agutter

In 2018 ITIL exams are only available via Peoplecert. You can self study and purchase an online exam on their website.

Nadzz

Thanks, I have book my exam and this will really help - cool

Claire Agutter

Good luck!

kenitoj

I would like to Thank Miss Claire Agutter and her company (ITSM Zone) as i cleared/passed ITIL last Friday 9th March via online proctored Online Test (People Cert).

Take note that i have relevant experience for 3 yrs related to ITIL but i did not rely on experience. I just worked my *ss off to make sure i pass

The exam is not difficult if you really study and understand the concepts.

How i prepared:

- Enrolled through ITSM Zone ITIL online training (via Udemy). This was way back 2016. I finished the video training way back 2016 but only sat down to focus this year for 2 weeks
- Blocked my 2 weekends (February 201

and alotted every morning 4:30AM to 6:30AM to study every day on weekdays for past 2 weeks
- I have used the ITSM Zone downloadable study guide and cross referenced with Claire Agutters ITIL exam essentials. Both are the same but Claire's book is the best reference. Everything you need is here
- watched few free videos from Simplelearn on youtube
- Review and Study. Repeat to really understand the concepts. Re-read and focused. The key is REPETITIONS!
- Bought the Axelos ITIL App for practice test
- Pray hard and seek guidance from above (not religious but i truly believed that if you want something with good purpose, you can get it)

This site has also helped me a lot in terms of knowing what's the current status of other candidates who took it.

I'm onto my next certification, much more techinical. I'm considering to take ITIL intermediate or PMP but in later time or next year.

Goodluck to other candidates!

Cheers!
Uno

Stevennn

Hi I am reading the ITIL Foundation Handbook from Claire Agutter. Is this enough to pass if I study this real good?

Edit: I also watch videos on Udemy from Jason Dion.

Thanks!

Claire Agutter

Now updated with ITIL 4 content: https://itsm.zone/itil-news/your-itil-foundation-certification-questions-answered/

If you see anything missing, let me know!