IIL for consultant
SteveLavoie
Member Posts: 1,133 ■■■■■■■■■□
HI, I work for a small IT consultancy company. We are about 20 tech and consultant. I want to orient my team toward an ITIL practice (and ISO 27001 for security). We do service desk/special project/incident response/name it for many customer (mostly SMB). Usually, all I see about ITIL is about an internal service desk (mostly), anyone have some experience in my situation.
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Phalanx
Member Posts: 331 ■■■□□□□□□□
I would recommend you take an ITIL Foundation course. Claire Agutter is the lady you need on these boards. Her LinkedIn is here: https://www.linkedin.com/in/claireagutter/?ppe=1
Hopefull she'll pop in and say hello. I can totally recommend Claire for her ITIL knowledge.Client & Security: Microsoft 365 Modern Desktop Administrator Associate | MCSE: Mobility
Server & Networking: MCSA: Windows Server 2016 | MTA: Networking Fundamentals
Data Privacy & Project/Service Management: PECB GDPR DPO/Practitioner | ITIL 2011: Foundation | CompTIA Project+
Currently Studying: Microsoft 365 Enterprise Administrator Expert -
Claire Agutter
Member Posts: 772 ■■■■■■■□□□
Hi SteveLavoie (and Phalanx, thanks for the shout out!)
I'd be happy to answer some questions - drop me a message and we can talk.
Kind regards Claire