What Remote Tool do you use?

Deathmage

I use Teamviewer, bought a business license and use it on my laptop and home PC, love it.

What do you all use?

techfiend

RDP at work, radmin at home, I might switch to teamviewer or chrome remote desktop for phone client access.

Snow.bros

For our SLA clients we use N-central remote monitor by N-Able, and for our non-SLA clients we use TeamViewer we also use Amyadmin now and then for our clients who are not in the country TeamViewer gets intermittent sometimes when logged into a clients computer and of-course we also use RDP.

gorebrush

Good old SSH into my router at home then tunnelling with putty.

jibbajabba

Also bought a license for Teamviewer. If the environment is locked down, WebEx is usually open - using that as "emergency" solution.

IT-Fella

What are the benefits of business license (TW) for a regular user with 2-4 pcs (a couple of home computers, work laptop) besides removing that annoying window? I briefly read through the features of $749 version and I can't see any that are nice to have.

Deathmage

IT-Fella wrote: »

What are the benefits of business license (TW) for a regular user with 2-4 pcs (a couple of home computers, work laptop) besides removing that annoying window? I briefly read through the features of $749 version and I can't see any that are nice to have.

The main benefit of a business license for Teamviewer is after the 10 day trial period is over you can connect to a workstation (however the client session of Teamviewer can be expired, it just matters that the connecting station (server) has a license) and also it allows for multiple connections. Like I have it on my Desktop and Laptop and I can manage up to 10 different Teamviewer clients at a time.

Secondly the other reason is Security, Teamviewer is very secure!

I prefer Teamviewer over RDC because then I don't need to poke a hole in the security setting on the clients that could possibly poise a security threat, Encryption is based on 2048bit RSA private/public key exchange and 256 Bit AES session encoding (way better than RDC), plus the Teamviewer program has a encoder that scrambles key strokes so if you happen to have a keylogger running on your computer it won't allow access from the password you enter.

rsutton

RDP for some stuff and VNC ala Kaseya for client servers/computers.

pramin

I use Teamviewer. I have been using it for a long time.

Verities

I used to use LogMeIn Free version for home. Switched to Teamviewer and use that occasionally. At work, Putty (ssh) for Unix/Linux and Remote Desktops (mmc) for Windows.

@SnowBros - is N-able still using a bastardized version of VNC for their remote software? I remember the rubber-banding of the mouse using it....the horror...the horror...

gc8dc95

Teamviewer at home.

Work - SCCM, RDP, Dameware, or Putty depending on the situation.

--chris--

Kaseya, RDP, GoToAssist (in that order). 90% of the work is Kaseya, which has gotten much better in just a few months (different backend).

Deathmage

--chris-- wrote: »

Kaseya, RDP, GoToAssist (in that order). 90% of the work is Kaseya, which has gotten much better in just a few months (different backend).

I love Kaseya, you can hook that sh*t up to a giant 70 inch plasma and have little computer icons on it and when one craps the bed in alerts it goes red.... only problem is if your boss places the thing in front of his office through his glass door and is like "[my name] fix it NOW [insert screaming]!!!!" ...then it's not so much fun

Codeman6669

Fast Support, Logmein, Teamviewer

-hype

At work, RDP, Bomgar, Dameware, Putty.

At home: teamviewer.

Snow.bros

Verities wrote: »

@SnowBros - is N-able still using a bastardized version of VNC for their remote software? I remember the rubber-banding of the mouse using it....the horror...the horror...

It's using NTR Global: Remote Desktop, it's not too bad hey.

discount81

I use a few, Goverlan for most internal LAN Desktop Admin work, I don't think there is a better Remote Desktop Admin tool on the market right now, Goverlan is so powerful.

LogMeIn Rescue for people who are not based at an office

For terminal/server work I found a program called Royal TS, which in my opinion is a must have tool, especially if you deal with hundreds of Windows/Linux servers that you need to regularly RDP/SSH into, and for $40 it is a bargain, especially when Secure CRT is $100 and nowhere near as good.

I wrote an article about Royal TS because I love it so much.

I probably sound like a sales person right now, but I have nothing to do with the software, just a huge fan of it, has made my life so much easier.

--chris--

Deathmage wrote: »

I love Kaseya, you can hook that sh*t up to a giant 70 inch plasma and have little computer icons on it and when one craps the bed in alerts it goes red.... only problem is if your boss places the thing in front of his office through his glass door and is like "[my name] fix it NOW [insert screaming]!!!!" ...then it's not so much fun

lol, yes between Kaseya/EmailToTicket/AutoTask are screens are never dim here nor are out mailboxes empty.

I wonder how connect wise is compared to Kaseya, anyone use both? We are far to down that rabbit hole to turn around but I am still curious about a comparison between them from a neutral party.