ccnpninja wrote: » Hi, for the study guide, I recommend "Foudantions in IT Service Management With ITIL 2011". I used it to pass the exam. Check my review here:Foundations of IT Service Management With ITIL 2011 - Keyboard Banger If you look for free flash cards, I' ve included all the flashcards I used in my preparation. You will find them under the following link: ITIL 2011 Foundation Hope this helps.