Research has proposed that ITIL alone does not create a competitive advantage and Business-IT relationships play a significant role. How has this worked in your company. Please contribute by taking this short anonymous survey for a portion of the fulfillment of my dissertation. It should only take about 30 seconds and is 5 multiple choice questions. All questions must be answered for me to utilize the results. Again, this is anonymous.
https://www.surveymonkey.com/r/ITILBUS