ItsmHarun wrote: » check this one :https://www.amazon.com/ITIL-Practitioner-Guidance-Stationery-Office/dp/0113314876/ref=pd_sim_14_2?_encoding=UTF8&pd_rd_i=0113314876&pd_rd_r=6S5Y3Y14JSFT9NBFAHT3&pd_rd_w=BcFso&pd_rd_wg=EKbQ7&psc=1&refRID=6S5Y3Y14JSFT9NBFAHT3 i hope this is useful ....