Resume Critique needed Please.

I need resume critiquing help. Please be a blunt as possible as I am looking for insight on a help desk entry level position.

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datacomboss

Is your MA experience in a physician's office?

If so, any experience working with the office EMR system or desktops?

ReonBalisty

Yes private office, I worked scheduling procedures though an EMR and on an internal scheduling program.

NetworkingStudent

ReonBalisty wrote: »

I need resume critiquing help. Please be a blunt as possible as I am looking for insight on a help desk entry level position.

I see it's upload as a JPG. Can you upload a word or PDF version of your resume?

boxerboy1168

Mine is a totally different format is that how you guys are doing resumes?

techfiend

Before experience it's all about motivation and soft skills like customer service and analysis. I think you can really focus on your current position and extract a lot of soft skills from it that would transfer to an entry level IT position but I'm not seeing it on your resume. The main thing that sticks out is technical skills and that's low priority for an entry level position. To put it bluntly I would do this:

- replace the technical skills section with a well-written professional summary
- put certs next, add the next cert with an expected pass month/year within 3 months (shows motivation)
- put education next with just your AAS at UofP and BS at WGU with expected graduation date
- put experience next with the medical assistant position and list many examples of your biggest achievements in customer service, resolving conflicts, analyzing, troubleshooting, etc.
- also in experience put Freelance IT specialist but don't put any years on it. List there your work in high school and any highlights of IT work you did for family/friends. This shows interest but in my case it was just something to discuss near the end of an interview.

Don't worry about filling up a page but try to fill at least half with easy to read fonts and reasonable spacing.

Before I had professional experience I had a black and white plain font functional resume 60% of a page with:
- professional summary, explained my transferable skills (customer service and troubleshooting) and my motivation to get into the field. For entry level positions a short, direct, well written summary could get you an interview itself as long as there isn't strict requirements.
- certifications, current and ones that are being studied (notify of that)
- education, only college degrees whether achieved or currently working on with an expected graduation date
- experience, I only put my most recent position as to not date myself and focused heavily on the transferable skills. I believed I put down a freelance IT specialist for friends and family with setting up home networks without dates work as to not date myself. I also put down some labs I had done like an AD domain at home.

After experience I switched to a black and white plain format chronological resume that filled 1 page with:
- professional summary, focusing on my most recent role and things I achieved to help the company
- technical summary, with technologies I used
- experience, digging into what I really did at each position, flashy numbers help here
- certifications, in case there's requirements
- education, in case there's requirements

cshkuru

A co-worker and I viewed your resume at the same time. The thing that immediately jumped out was the 8 year gap in work experience between 2005 and 2013. I would remove that last entry.

Also - The skills block up at the top is (imo) very poorly structured. Remove the Windows XP administrative user trained (vista, win 7 etc.) and replace it with something like Microsoft Windows - Installation, Configuration and Administration. Do that with all your skills. Look at some job postings on craigslist and mirror the wording.

Finally you are trying for a help desk position - emphasize your customer service skills.

cyberguypr

+1 on PDF or DOC. I'm afraid my eyes will melt reading from that JPG.

ReonBalisty

Attachment not found.
There you go, edited with some of the changes you folks have wanted to see. Critique away at draft 1

techexamsITResumedraft1.pdf