ITIL V3 Intermediate Service Lifecycle: Service Strategy

eMeS

Today I completed the last of the 9 ITIL v3 intermediate exams. Today's exam was one of the Service Lifecycle exam, specifically the topic was Service Strategy.

I scored a 70%, which is exactly what is required to pass. It was 8 questions, with each question having a separate scenario. 1.5 hours are allowed, and I think I took about 1 hour and 15 minutes.

It was a tough exam, as all of the intermediate ones are. The only recommendation that I can give for anyone that might be studying this one in the future is to read and understand fully the ITIL Service Strategy book.

MS

mikej412

eMeS wrote: »

I completed the last of the 9 ITIL v3 intermediate exams.

Congratulations!!

Is this an early Halloween post? You make it sound scary!!

dynamik

Nice, congrats!

What are you moving on to now? Do you have work to do at the advanced levels? I know you were also thinking about branching out into other areas, such as LEED.

eMeS

dynamik wrote: »

Nice, congrats!

What are you moving on to now? Do you have work to do at the advanced levels? I know you were also thinking about branching out into other areas, such as LEED.

Thanks.

At the moment I hold every ITIL certification known to man. There is supposed to be a "Master Level" released soon, but as of now the requirements have not been stated.

I've been neglecting IBM stuff, so I will probably do a little bit of work in that area. At the moment though I have nothing certification-wise on the close-in radar. Who knows, you guys and your labs sometimes make compelling reading that interests me in the Cisco stuff, but then I realize that I'm already at the limit my wife has set for computer-related equipment in our house, so that's a no-go.

I really wouldn't mind getting into LEED and ISO/IEC 14001 from an overall business perspective, however, I think my preference at the moment would be to contract someone to do that stuff. I just don't see myself and the experience that I have as being real credible in that industry, whereas someone who was more construction-oriented would have a more genuine story to tell.

Probably early next year I will start knocking out the CMC, but it will take a while to get that all wrapped up, so as for now my plans are fluid...

MS

eMeS

mikej412 wrote: »

Congratulations!!

Is this an early Halloween post? You make it sound scary!!

They really suck(ed). I hate any kind of exam where I know the material front and back, and I know that if I fail that I have no idea what I would study.

Just pleased that I eeked out a 70 so that I can officially check these as "done".

Also, I delivered my first of these classes this week. It was the "Service Transition" 3-day class. I was even happier today when I received their score report, which indicated that they all passed! That was much better news that my passing the strategy exam...

MS

jiovalon

eMeS wrote: »

Today I completed the last of the 9 ITIL v3 intermediate exams. Today's exam was one of the Service Lifecycle exam, specifically the topic was Service Strategy.

I scored a 70%, which is exactly what is required to pass. It was 8 questions, with each question having a separate scenario. 1.5 hours are allowed, and I think I took about 1 hour and 15 minutes.

It was a tough exam, as all of the intermediate ones are. The only recommendation that I can give for anyone that might be studying this one in the future is to read and understand fully the ITIL Service Strategy book.

MS

Congratulations on the achievement, you can tell me what book or study that was how their study to obtain the certification.
Chears

connectarun

Hi MS,

I am planning to give the Service Operation paper. I have been studying the SO book which is from OGC.

Any other recommendations / preparations that will help me clear this exam

Is it necessary to go through training institutes?

Regards
Arun

jesse4022

eMeS wrote: »

Today I completed the last of the 9 ITIL v3 intermediate exams. Today's exam was one of the Service Lifecycle exam, specifically the topic was Service Strategy.

I scored a 70%, which is exactly what is required to pass. It was 8 questions, with each question having a separate scenario. 1.5 hours are allowed, and I think I took about 1 hour and 15 minutes.

It was a tough exam, as all of the intermediate ones are. The only recommendation that I can give for anyone that might be studying this one in the future is to read and understand fully the ITIL Service Strategy book.

MS

I would like to pursue advanced ITIL v3 certifications (SS, SD,ST,SO and CSI) and wanted to know if it is a requirement to take a class before sitting for any of the advanced ITIL v3 tests? For the ITIL v3 foundations I just bought the foundamentals ITIL v3 book, read it and then took the test. Any information will be greatly appreciated.

Claire Agutter

Hi Jesse

It is mandatory to take an accredited course before you present for any of the Intermediate exams. The course can be online or in a classroom, but you must ensure it's with an accredited provider.

Claire

codedkay

I would like to know if ITIL repeat questions as the same with retake exams

Claire Agutter

Hi codedkay

For each lifecycle course, there are 3-4 live papers. If you are retaking an exam with the same examination institute, you should not see the same questions twice. If you switch to a different examination institute, there is a possibility you will see the same questions.

Claire