UCCX Exam

PCHoldmannPCHoldmann Member Posts: 450
in CCNP Collaboration
Anyone know of any study materials that are NOT:
a. The UCCXD course
b. Braindumps

I am taking the UCCXD course on learning credits, and it seems to make sense to take the exam, but a search for learning materials didn't turn up anything legitimate.

Otherwise, does anyone know if the course and a little on the job is generally enough to pass?
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Comments

  • laidbackfreaklaidbackfreak Member Posts: 991
    Given you've got your NP I'd say review the ONT material and SDM gui and you should be good to go.
    if I say something that can be taken one of two ways and one of them offends, I usually mean the other one :-)
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  • shodownshodown Member Posts: 2,271
    laidbackfreak wrote: »
    Given you've got your NP I'd say review the ONT material and SDM gui and you should be good to go.


    The class focuses in call center, so I doubt those will help. Which course are you taking. The setting it up, or building scripts?
    Currently Reading

    CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related
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  • mikej412mikej412 Member Posts: 10,086 ■■■■■■■■■■
    Even back in the old IPCC days there wasn't much other than the Official Course & the Cisco Docs.

    The UCCXD course, the Cisco Docs and a bunch of hands on lab work should be enough for the exam.

    And for those wondering, we're talking about the Cisco IP Contact Center Express Specialist -- 642-164 UCCX
    :mike: Cisco Certifications -- Collect the Entire Set!
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  • PCHoldmannPCHoldmann Member Posts: 450
    The first class, covers setup, basic scripting, etc.
    There's no place like ^$
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  • pitviperpitviper Member Posts: 1,376 ■■■■■■■□□□
    CCBootCamp has a UCCX Video on Demand class - Not sure if it will differ much from the class that you are talking but it may be woth a look.
    CCNP:Collaboration, CCNP:R&S, CCNA:S, CCNA:V, CCNA, CCENT
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  • shodownshodown Member Posts: 2,271
    PCHoldmann wrote: »
    The first class, covers setup, basic scripting, etc.


    Possibly some of the IE vendors voice work books. I used one to get through not having labs to do my VP test. I will try to find my old book around here and update this post soon.
    Currently Reading

    CUCM SRND 9x/10, UCCX SRND 10x, QOS SRND, SIP Trunking Guide, anything contact center related
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  • laidbackfreaklaidbackfreak Member Posts: 991
    mikej412 wrote: »
    And for those wondering, we're talking about the Cisco IP Contact Center Express Specialist -- 642-164 UCCX

    doh ! sorry way off :-/
    if I say something that can be taken one of two ways and one of them offends, I usually mean the other one :-)
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  • AlanJamesAlanJames Member Posts: 230
    Yeah, I would love to see some cisco press books on contact centre express and enterprise. I need to get my head around the ivr scripting and call routing scripts for IPCC...

    Let me know if you find some good documentation ;)
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