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Helpdesk

NightShade03NightShade03 Member Posts: 1,383 ■■■■■■■□□□
in Off-Topic
What kind of help desk software does everyone use (home made, none, etc...)?
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    tierstentiersten Member Posts: 4,505
    Track It.
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    crrussell3crrussell3 Member Posts: 561
    Numara Footprints
    MCTS: Windows Vista, Configuration
    MCTS: Windows WS08 Active Directory, Configuration
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    wd40wd40 Member Posts: 1,017 ■■■■□□□□□□
    We use this:

    CA Service Desk Manager
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    Darthn3ssDarthn3ss Member Posts: 1,096
    ghetto riggged access database that crashes 3x a day.
    Fantastic. The project manager is inspired.

    In Progress: 70-640, 70-685
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    jojopramosjojopramos Member Posts: 415
    In my last company, they used CA Unicenter service desk and in my current company, its Numara Footprints....
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    mikedisd2mikedisd2 Member Posts: 1,096 ■■■■■□□□□□
    CA Unicenter. For those who like to click and open windows...
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    Forsaken_GAForsaken_GA Member Posts: 4,024
    at work, we use a custom coded PHP/Ajaxy montrosity

    at home, I use OTRS
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    tierstentiersten Member Posts: 4,505
    Darthn3ss wrote: »
    ghetto riggged access database that crashes 3x a day.
    Sounds like the early versions of Track It...
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    NightShade03NightShade03 Member Posts: 1,383 ■■■■■■■□□□
    Forsaken_GA wrote: »
    at home, I use OTRS

    You have that many things pending?! icon_wink.gif
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    NightShade03NightShade03 Member Posts: 1,383 ■■■■■■■□□□
    We actually use a custom coded PHP/MySQL setup that I built. Hoping to one day soon release it as open source project...
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    NinjaBoyNinjaBoy Member Posts: 968
    We use to use Spiceworks, however we've stopped using them as we're making the move to OPSmartdesk as it's FITS/ITIL combatible (version 2 is out later today).

    -Ken
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    qcomerqcomer Member Posts: 142
    Right now - We use MyTechDesk (free to California Education) www.mytechdesk.org

    Currently looking at:
    H2Desk
    HelpSpot
    WebHelpDesk
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    networker050184networker050184 Mod Posts: 11,962 Mod
    Forsaken_GA wrote: »
    ...at home, I use OTRS

    I can just hear it now.

    Wife: Honey, can you take out the trash?
    Forsaken_GA: Did you submit a trouble ticket for that?
    Wife: $#!@^#@ a trouble ticket! Take out the damn trash now!

    At least that's how it would go in my house icon_lol.gif
    An expert is a man who has made all the mistakes which can be made.
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    aordalaordal Member Posts: 372
    We use Track-It! and its painful. Currently on version 8.
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    NightShade03NightShade03 Member Posts: 1,383 ■■■■■■■□□□
    networker050184 wrote: »
    I can just hear it now.

    Wife: Honey, can you take out the trash?
    Forsaken_GA: Did you submit a trouble ticket for that?
    Wife: $#!@^#@ a trouble ticket! Take out the damn trash now!

    At least that's how it would go in my house icon_lol.gif

    HAHAHA I'm so going to try that! I'll let you know how it plays out icon_thumright.gif
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    wweboywweboy Member Posts: 287 ■■■□□□□□□□
    We use Magic. I miss Track-IT a ton.
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    vColevCole Member Posts: 1,573 ■■■■■■■□□□
    we use SharePoint.
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    pml1pml1 Member Posts: 147
    Track It here also.
    Excellence is never an accident; it is always the result of high intention, sincere effort, intelligent direction, skillful execution and the vision to see obstacles as opportunities.
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    Forsaken_GAForsaken_GA Member Posts: 4,024
    NightShade03 wrote: »
    You have that many things pending?! icon_wink.gif

    yes and no. I use it as my to-do list, essentially. The main advantage for me is that if I think of a new task, I can just use the crackberry to email it in, and a ticket is generated automatically.

    I find it very useful for long term tracking of projects, since pretty much every job I've ever had has involved using a ticketing system, it's something that I'm used to doing. It also helps keep me accountable to myself - it's hard to say I forgot to do something when it's staring me in the face. I have to work very hard to overcome my tendency to procrastinate.
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    t3ch_gurut3ch_guru Member Posts: 166
    We use SysAid here.
    Knowledge is Power.
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    RobertKaucherRobertKaucher Member Posts: 4,299 ■■■■■■■■■■
    FadeToBright wrote: »
    we use SharePoint.
    Same here. I love it. Just enough for my environment.
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    Forsaken_GAForsaken_GA Member Posts: 4,024
    networker050184 wrote: »
    I can just hear it now.

    Wife: Honey, can you take out the trash?
    Forsaken_GA: Did you submit a trouble ticket for that?
    Wife: $#!@^#@ a trouble ticket! Take out the damn trash now!

    At least that's how it would go in my house icon_lol.gif

    Well, fortunately (or unfortunately, I guess it depends on perspective) I'm single. But yes, if that ever changes, the honeydew list will need to be submitted in ticket form.

    Of course I can see that working against me as well. I can see a point where I'm looking forward to an offday and working on a personal project, and my ticket queue is flooded by 'priority' tickets.

    And if I ever have kids, you bet your ass that they will be assigned tickets for their chores.
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    KaminskyKaminsky Member Posts: 1,235
    Forsaken_GA wrote: »
    Well, fortunately (or unfortunately, I guess it depends on perspective) I'm single. But yes, if that ever changes, the honeydew list will need to be submitted in ticket form.

    Of course I can see that working against me as well. I can see a point where I'm looking forward to an offday and working on a personal project, and my ticket queue is flooded by 'priority' tickets.

    And if I ever have kids, you bet your ass that they will be assigned tickets for their chores.

    Years ago back in the days I worked on helpdesk, single and living alone in a skanky 1 room bedsit, I went home early one Friday feeling unwell but had caught the flu and temperature shot up over 100 later on that night. Overnight I got wrapped up in the quilt which made the problem even worse but I couldn't remove the quilt until the quilt told me it's asset number... By Sunday afternoon I had come around. Very weird weekend that.
    Kam.
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    Forsaken_GAForsaken_GA Member Posts: 4,024
    Kaminsky wrote: »
    Years ago back in the days I worked on helpdesk, single and living alone in a skanky 1 room bedsit, I went home early one Friday feeling unwell but had caught the flu and temperature shot up over 100 later on that night. Overnight I got wrapped up in the quilt which made the problem even worse but I couldn't remove the quilt until the quilt told me it's asset number... By Sunday afternoon I had come around. Very weird weekend that.

    Hrm, asset tracking for personal possessions... sounds like a new project! I wonder if the cost has gotten low enough for RFID use as well.... I'd always be able to find my keys!

    My sanity, otoh....
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    arwesarwes Member Posts: 633 ■■■□□□□□□□
    We're using Spiceworks. When I started here they just had me monitor a mailbox. I got fed up with that because it was too easy to lose track of something and more difficult to cover my butt. We've requested Track-It for going on 3 years now but our banking overlords continue to shoot down any big ticket budget items we request (terminal server upgrades to 2008 R2 being the latest victim).
    [size=-2]Started WGU - BS IT:NDM on 1/1/13, finished 12/31/14
    Working on: Waiting on the mailman to bring me a diploma
    What's left: Graduation![/size]
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