Helpdesk

We use to use Spiceworks, however we've stopped using them as we're making the move to OPSmartdesk as it's FITS/ITIL combatible (version 2 is out later today).

-Ken

qcomer

Right now - We use MyTechDesk (free to California Education) www.mytechdesk.org

Currently looking at:
H2Desk
HelpSpot
WebHelpDesk

networker050184

Forsaken_GA wrote: »

...at home, I use OTRS

I can just hear it now.

Wife: Honey, can you take out the trash?
Forsaken_GA: Did you submit a trouble ticket for that?
Wife: $#!@^#@ a trouble ticket! Take out the damn trash now!

At least that's how it would go in my house

aordal

We use Track-It! and its painful. Currently on version 8.

NightShade03

networker050184 wrote: »

I can just hear it now.

Wife: Honey, can you take out the trash?
Forsaken_GA: Did you submit a trouble ticket for that?
Wife: $#!@^#@ a trouble ticket! Take out the damn trash now!

At least that's how it would go in my house

HAHAHA I'm so going to try that! I'll let you know how it plays out

wweboy

We use Magic. I miss Track-IT a ton.

vCole

we use SharePoint.

pml1

Track It here also.

Forsaken_GA

NightShade03 wrote: »

You have that many things pending?!

yes and no. I use it as my to-do list, essentially. The main advantage for me is that if I think of a new task, I can just use the crackberry to email it in, and a ticket is generated automatically.

I find it very useful for long term tracking of projects, since pretty much every job I've ever had has involved using a ticketing system, it's something that I'm used to doing. It also helps keep me accountable to myself - it's hard to say I forgot to do something when it's staring me in the face. I have to work very hard to overcome my tendency to procrastinate.

t3ch_guru

We use SysAid here.

RobertKaucher

FadeToBright wrote: »

we use SharePoint.

Same here. I love it. Just enough for my environment.

Forsaken_GA

networker050184 wrote: »

I can just hear it now.

Wife: Honey, can you take out the trash?
Forsaken_GA: Did you submit a trouble ticket for that?
Wife: $#!@^#@ a trouble ticket! Take out the damn trash now!

At least that's how it would go in my house

Well, fortunately (or unfortunately, I guess it depends on perspective) I'm single. But yes, if that ever changes, the honeydew list will need to be submitted in ticket form.

Of course I can see that working against me as well. I can see a point where I'm looking forward to an offday and working on a personal project, and my ticket queue is flooded by 'priority' tickets.

And if I ever have kids, you bet your ass that they will be assigned tickets for their chores.

Kaminsky

Forsaken_GA wrote: »

Well, fortunately (or unfortunately, I guess it depends on perspective) I'm single. But yes, if that ever changes, the honeydew list will need to be submitted in ticket form.

Of course I can see that working against me as well. I can see a point where I'm looking forward to an offday and working on a personal project, and my ticket queue is flooded by 'priority' tickets.

And if I ever have kids, you bet your ass that they will be assigned tickets for their chores.

Years ago back in the days I worked on helpdesk, single and living alone in a skanky 1 room bedsit, I went home early one Friday feeling unwell but had caught the flu and temperature shot up over 100 later on that night. Overnight I got wrapped up in the quilt which made the problem even worse but I couldn't remove the quilt until the quilt told me it's asset number... By Sunday afternoon I had come around. Very weird weekend that.

Forsaken_GA

Kaminsky wrote: »

Years ago back in the days I worked on helpdesk, single and living alone in a skanky 1 room bedsit, I went home early one Friday feeling unwell but had caught the flu and temperature shot up over 100 later on that night. Overnight I got wrapped up in the quilt which made the problem even worse but I couldn't remove the quilt until the quilt told me it's asset number... By Sunday afternoon I had come around. Very weird weekend that.

Hrm, asset tracking for personal possessions... sounds like a new project! I wonder if the cost has gotten low enough for RFID use as well.... I'd always be able to find my keys!

My sanity, otoh....

arwes

We're using Spiceworks. When I started here they just had me monitor a mailbox. I got fed up with that because it was too easy to lose track of something and more difficult to cover my butt. We've requested Track-It for going on 3 years now but our banking overlords continue to shoot down any big ticket budget items we request (terminal server upgrades to 2008 R2 being the latest victim).