ITIL Intermediate exam - Service Transition - any advice?

Todd Burrell

I am preparing to take the Service Transition Intermediate exam on Monday. I've taken the class through work, and now I am studying for this exam. I was hoping I could get some input from others both on this particular exam, and also on the Intermediate exams in general. The format looks to be a little "interesting".

eMeS

Here's my write up for it from a while back:

http://www.techexams.net/forums/itil-certifications/45934-itil-intermediate-lifecycle-stream-service-transition.html

I'd say this is probably not the best one of the intermediates to take first.

I always tell people that when they're taking these exams to evaluate each statement in each answer for validity. If it is true in the context of the scenario mark it with a "T", if it is false then mark it with an "F", and if you don't know mark it with a "-". Add up these marks for all of the answers and you will find that the answer with the most "T" marks tends to be either a 3 or 5 point answer; that is, if you get the marks right.

Also, always know what your role is in terms of the scenario.

That's the approach I often give people on these; and it seems to work.

Good luck, let us know how it goes.

MS

N2IT

Wish I had more to offer. I sat and passed the OSA capabilities a month ago. Like MS said go for the best answer. I did the elimination first looking for key items that would eliminate the answer as being the best. Once I established the best answer, or what I thought was the best answer I went for it.

I have rule I never go back once I select my answer. Whenever I do I get in trouble.

Anyway good luck let us know how it went. I might have to pick your brain for the PMP someday

Todd Burrell

Sorry for the delay in updating this thread. I took this test twice - failing the first time with a 25/40 (below the 28 required), and I retook it today and passed with a 34/40. It looks like you HAVE to know the following:

Know the objectives, business value, inputs and outputs of the 7 ST processes
Know each of the ST roles
Know Early Life Support and its value and what it provides
Know the CSF and risks of ST
Know about stakeholder identificaiton and working with stakeholders

The test was not that bad either time, but on the first attempt I fell for one of the 0 point distractor answers - and I think I changed my answer on this question. As I always tell my college age daughter - NEVER change your answer.

Overall this exam was pretty straight forward. You just have to know that material (duh)... It is a funky format for a test...

eMeS

Congrats on the pass...you should definitely be proud of overcoming one of these exams.

MS

N2IT

Todd Burrell wrote: »

Sorry for the delay in updating this thread. I took this test twice - failing the first time with a 25/40 (below the 28 required), and I retook it today and passed with a 34/40. It looks like you HAVE to know the following:

Know the objectives, business value, inputs and outputs of the 7 ST processes
Know each of the ST roles
Know Early Life Support and its value and what it provides
Know the CSF and risks of ST
Know about stakeholder identificaiton and working with stakeholders

The test was not that bad either time, but on the first attempt I fell for one of the 0 point distractor answers - and I think I changed my answer on this question. As I always tell my college age daughter - NEVER change your answer.

Overall this exam was pretty straight forward. You just have to know that material (duh)... It is a funky format for a test...

Congratz on the pass.

I have been eyeing down the CSI exam for quite sometime. It will most likely be my next and last ITIL exam. I just dont have a need for the other modules like others.

eMeS

N2IT wrote: »

Congratz on the pass.

I have been eyeing down the CSI exam for quite sometime. It will most likely be my next and last ITIL exam. I just dont have a need for the other modules like others.

It's considered by many to be the hardest of the lifecycles...I believe it also has the lowest overall pass rate.

MS

N2IT

eMeS wrote: »

It's considered by many to be the hardest of the lifecycles...I believe it also has the lowest overall pass rate.

MS

I have other fish to fry at the moment. I am trying to knock out some basic exams, my management route has been handcuffed from a lack of experience. I am going to grab a couple technical certs and start interviewing like mad again.

I do have a connection, hopefully my old boss gets the IT director job. I will be his first hire if that pans out, so things could potentially be looking up. He is the only person to ever single handedly get me a job, and that has been on 2 seperate occasions.

BW81

eMeS wrote: »

It's considered by many to be the hardest of the lifecycles...I believe it also has the lowest overall pass rate.

MS

Hi Todd, apologies for hijacking your thread.
eMeS, if you don't mind me asking i'd like your advice on CSI, I am currently working through the Capability modules (passed PPO, RCV and sit OSA on Monday), after SOA I plan to sit MALC. Is the material from CSI integrated into any of the Capability courses or is it missed altogether?
Just wondering if I should do it as well.

Thanks

eMeS

BW81 wrote: »

Hi Todd, apologies for hijacking your thread.
eMeS, if you don't mind me asking i'd like your advice on CSI, I am currently working through the Capability modules (passed PPO, RCV and sit OSA on Monday), after SOA I plan to sit MALC. Is the material from CSI integrated into any of the Capability courses or is it missed altogether?
Just wondering if I should do it as well.

Thanks

The courses that I've done on these has CSI interwoven throughout. Particularly in OSA and SOA you will find a discussion of CSI, and it will be covered again in MALC>

MS

BW81

Great, thanks alot for the info.

aatencio

Todd Burrell wrote: »

Sorry for the delay in updating this thread. I took this test twice - failing the first time with a 25/40 (below the 28 required), and I retook it today and passed with a 34/40.

Just sat this exam today and also failed it and also with a 25/40 interesting enough. I take heart from the fact that this is actually the test with the lowest current world-wide pass rate (with the exception of the MALC exam) at only 59%. Still it is the subject I thought I had the best handle on, and yet I will be retaking the exam. That is a little troubling. So back to this one and then only two left to be done!
Andy

Todd Burrell

Sorry to hear that you did not pass. I still say these are the topics to know for this exam:

Know the objectives, business value, inputs and outputs of the 7 ST processes
Know each of the ST roles
Know Early Life Support and its value and what it provides
Know the CSF and risks of ST
Know about stakeholder identification and working with stakeholders

If you know this stuff in detail you should do fine. Also, know the charts and tables for stakeholder identification and monitoring.

Good luck.

swoosh2010

i failed today in the service transition, The Exam was not easy enough to pass.

now i will retake it but my question now is iam going to have the same scenarios with the same answeres or what?

swoosh2010

Todd Burrell wrote: »

Sorry to hear that you did not pass. I still say these are the topics to know for this exam:

Know the objectives, business value, inputs and outputs of the 7 ST processes
Know each of the ST roles
Know Early Life Support and its value and what it provides
Know the CSF and risks of ST
Know about stakeholder identification and working with stakeholders

If you know this stuff in detail you should do fine. Also, know the charts and tables for stakeholder identification and monitoring.

Good luck.

i failed today in the service transition, The Exam was not easy enough to pass.

now i will retake it but my question now is iam going to have the same scenarios with the same answeres or what?

eMeS

swoosh2010 wrote: »

i failed today in the service transition, The Exam was not easy enough to pass.

now i will retake it but my question now is iam going to have the same scenarios with the same answeres or what?

Not necessarily. They have multiple versions of each test, however, there are not unlimited versions of each test.

MS

2011

BW81 wrote: »

Hi Todd, apologies for hijacking your thread.
eMeS, if you don't mind me asking i'd like your advice on CSI, I am currently working through the Capability modules (passed PPO, RCV and sit OSA on Monday), after SOA I plan to sit MALC. Is the material from CSI integrated into any of the Capability courses or is it missed altogether?
Just wondering if I should do it as well.

Thanks

Hi BW81,

Can you offer some tips on passing the RCV and PPO. Did u do a full fledged class or online training.?

Thanks,
ALO

BW81

2011 wrote: »

Hi BW81,

Can you offer some tips on passing the RCV and PPO. Did u do a full fledged class or online training.?

Thanks,
ALO

I did online courses. I went through the online training that was provided, read the accompanying books as well as studying the relevant official books.

Thanks

swoosh2010

finally, i passed the ST on last thursday

SD is the next so if there's any reccomendation or hints i will appreciate it

Claire Agutter

Congratulations!!

If you're doing SD online, I'd say take your time. Even though the Lifecycle syllabi all have the same recommended number of study hours, SD feels like one of the 'longest' as there is a lot of material to cover for each of the processes.

If you're doing it in a classroom, some reading in the SD core volume before the course will definitely help.

Claire