!!! WARNING: The switch is not usable !!!

So I bought a WS-C3550-24PWR was supposed to be new.. The item picture showed it in the shrink wrap and everything. Get it out set it up and have an amber light on the top light and maybe the second (hard to see if it is bleed over or really on).. Get in and look at it and I get this..

INIT: failed ILP accessing testcisco WS-C3550-24-PWR (PowerPC) processor (revision E0) with 65526K/8192K bytes of memory.

!!! WARNING: The switch is not usable !!!

Won’t respond to anything. Before I crack the case to check for loose memory ect I thought I would post here and see if you guys had any ideas..

Full post
Base ethernet MAC Address: 00:0f:23:9c:59:80
Xmodem file system is available.
The password-recovery mechanism is enabled.
Initializing Flash...
flashfs[0]: 80 files, 4 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 15998976
flashfs[0]: Bytes used: 5756416
flashfs[0]: Bytes available: 10242560
flashfs[0]: flashfs fsck took 20 seconds.
...done Initializing Flash.
Boot Sector Filesystem (bs:) installed, fsid: 3
Loading "flash:c3550-i9q3l2-mz.121-14.EA1a/c3550-i9q3l2-mz.121-14.EA1a.bin"...##############################################################################################################################################################################################################################################################################################################################################################################################################
File "flash:c3550-i9q3l2-mz.121-14.EA1a/c3550-i9q3l2-mz.121-14.EA1a.bin" uncompressed and installed, entry point: 0x3000
executing...
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco Internetwork Operating System Software
IOS (tm) C3550 Software (C3550-I9Q3L2-M), Version 12.1(14)EA1a, RELEASE SOFTWARE (fc1)
Copyright (c) 1986-2003 by cisco Systems, Inc.
Compiled Tue 02-Sep-03 03:55 by antonino
Image text-base: 0x00003000, data-base: 0x006760F4

Initializing flashfs...
flashfs[1]: 80 files, 4 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 15998976
flashfs[1]: Bytes used: 5756416
flashfs[1]: Bytes available: 10242560
flashfs[1]: flashfs fsck took 9 seconds.
flashfs[1]: Initialization complete.
...done Initializing flashfs.
POST: CPU Buffer Tests : Begin
POST: CPU Buffer Tests : End, Status Passed
POST: CPU Interface Tests : Begin
POST: CPU Interface Tests : End, Status Passed
POST: Switch Core Tests : Begin
POST: Switch Core Tests : End, Status Passed
POST: CPU Interface 2nd Stage Tests : Begin
POST: CPU Interface 2nd Stage Tests : End, Status Passed
POST: CAM Subsystem Tests : Begin
POST: CAM Subsystem Tests : End, Status Passed
POST: Ethernet Controller Tests : Begin
POST: Ethernet Controller Tests : End, Status Passed
POST: ILP Controller Tests : Begin
POST: ILP Controller Tests : End, Status Failed
INIT: failed ILP accessing testcisco WS-C3550-24-PWR (PowerPC) processor (revision E0) with 65526K/8192K bytes of memory.
Processor board ID CAT0803Y1UA
Last reset from warm-reset
Running Layer2/3 Switching Image
Ethernet-controller 1 has 12 Fast Ethernet/IEEE 802.3 interfaces
Ethernet-controller 2 has 12 Fast Ethernet/IEEE 802.3 interfaces
Ethernet-controller 3 has 1 Gigabit Ethernet/IEEE 802.3 interface
Ethernet-controller 4 has 1 Gigabit Ethernet/IEEE 802.3 interface
24 FastEthernet/IEEE 802.3 interface(s)
2 Gigabit Ethernet/IEEE 802.3 interface(s)
The password-recovery mechanism is enabled.
384K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:0F:23:9C:59:80
Motherboard assembly number: 73-8100-07
Power supply part number: 341-0029-03
Motherboard serial number: CAT08030ZRL
Power supply serial number: LIT075000Y5
Model revision number: E0
Motherboard revision number: A0
Model number: WS-C3550-24PWR-SMI
System serial number: CAT0803Y1UA
!!! WARNING: The switch is not usable !!!

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Comments

Greenmet29

This is posted from a different thread:

tiersten wrote: »

Reload IOS on it. Download a new copy from Cisco. Only needs registered guest access for switch IOS.

It may be a hardware problem but reloading IOS is free anyway so might as well try that first.

seekrit

Ouch.. Does the seller have a DOA policy?

Jollycork

your system doesn't give the specific fault but that's what ILP is...

it might be that that EMI image is not compatible with your model....

might try an earlier version of the 3550 IOS that isn't emi...see if the controller comes up

geek4god

Jollycork wrote: »

your system doesn't give the specific fault but that's what ILP is...

it might be that that EMI image is not compatible with your model....

might try an earlier version of the 3550 IOS that isn't emi...see if the controller comes up

Any recommendations on an ISO for the switch?

mgeorge

update the switch using xmodem to 12.2(44)SE6 IP Services.

See if it still gives you the same problem; if so then it shat the bed.

geek4god

mgeorge wrote: »

update the switch using xmodem to 12.2(44)SE6 IP Services.

See if it still gives you the same problem; if so then it shat the bed.

Are these directions current?
http://www.cisco.com/en/US/products/ps9967/products_qanda_item09186a0080a36381.shtml
Tried it and got no response from the switch.. Think it is time to send it back!

mikej412

geek4god wrote: »

Are these directions current?

Maybe for that model of Linksys switch. I thought you were having an issue with a 3550.

If it's covered under a vendor warranty you probably want to contact them first and see what they want you to do.

Here's a link that covers the 3550:
http://www.cisco.com/en/US/products/hw/switches/ps628/products_tech_note09186a0080169696.shtml

geek4god

mikej412 wrote: »

Maybe for that model of Linksys switch. I thought you were having an issue with a 3550.

If it's covered under a vendor warranty you probably want to contact them first and see what they want you to do.

Here's a link that covers the 3550:
Recovering Catalyst Fixed Configuration Switches from a Corrupted or Missing Image - Cisco Systems

Thanks for the help!

There is my problem I can’t run any commands from the switch and that seems to be a requirement.

a. Issue the copy xmodem: flash:filename command on the switch.
Here is an example:
switch: copy xmodem: flash:c2955-i6q4l2-mz.121-13.EA1.bin
Begin the Xmodem or Xmodem-1K transfer now...CCC

Unless there is a way to force the IOS on there it looks like it is time to return it..

mikej412

geek4god wrote: »

There is my problem I can’t run any commands from the switch and that seems to be a requirement.

Did you hold the mode button while connecting the power cord and keep holding the mode button until the LED above port 1 went out?

Did you get the Switch: prompt?

Did it let you issue the
flash_init
load_helper
commands?

Did you try the dir flash: command?

Since the instructions may have you delete the image from flash before you even get to the XMODOM part of the instructions, that's where you'd definitely want your Vendor Okay to attempt recovery.

If you haven't talked to your vendor yet, you can still try the above commands, and then toss in the boot command (rather than the delete and XMODOM commands) and see if the manual boot miraculously lets the switch boot.

mgeorge

make sure you're transfering the correct file, not c2955, that image will not work on a 3550.

Also when you start the copy, you dont enter any commands you use your terminal emulator to send the file via xmode.