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Awesome Support reply I got today ...

jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
in Off-Topic
... why didn't I think about that .. far easier response and less time consuming. I shall use that as a template.

j0lmz8.jpg
My own knowledge base made public: http://open902.com :p
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    whatthehellwhatthehell Member Posts: 920
    LOL

    He could have at least given you a link!
    2017 Goals:
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    cgrimaldocgrimaldo Member Posts: 439 ■■■■□□□□□□
    LMAO...priceless
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    it_consultantit_consultant Member Posts: 1,903
    Did that come from GoDaddy?
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    jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    it_consultant wrote: »
    Did that come from GoDaddy?

    Nope

    Certificates for Exchange - SSL certifcates, domains and hosting to use with your Exchange server on the internet.
    My own knowledge base made public: http://open902.com :p
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    RobertKaucherRobertKaucher Member Posts: 4,299 ■■■■■■■■■■
    jibbajabba wrote: »
    Nope

    Certificates for Exchange - SSL certifcates, domains and hosting to use with your Exchange server on the internet.

    Dear Sir or Madam,
    I have no idea what is causing your problem but it is likely that one can google it on bing or bing it on google.
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    jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    I actually responded that his response is so unique from the customer service point of view that it made me chuckle and should be framed :)
    My own knowledge base made public: http://open902.com :p
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    cyberguyprcyberguypr Mod Posts: 6,928 Mod
    Changing my company's Help Desk autoresponder right now. LOL!
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    ZartanasaurusZartanasaurus Member Posts: 2,008 ■■■■■■■■■□
    I think he's trying to tell you something.
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    WiseWunWiseWun Member Posts: 285
    hahahaha, the topic and the comments above are priceless!
    "If you’re not prepared to be wrong, you’ll never come up with anything original.” - Ken Robinson
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    jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    When I said they made me chuckle, they responded that they can't support third party tools which is why they referred to google. I purchased an SSL certificate and the third party tool I have used to test it is a browser, I can certainly see how this is an unsupported scenario lol .....
    My own knowledge base made public: http://open902.com :p
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    RobertKaucherRobertKaucher Member Posts: 4,299 ■■■■■■■■■■
    jibbajabba wrote: »
    When I said they made me chuckle, they responded that they can't support third party tools which is why they referred to google. I purchased an SSL certificate and the third party tool I have used to test it is a browser, I can certainly see how this is an unsupported scenario lol .....

    Was it at least an obscure one?
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    jibbajabbajibbajabba Member Posts: 4,317 ■■■■■■■■□□
    The worst of all, IE and using Microsofts Remote Connectivity Analyzer :) To be fair, the certificate is fine and only errors at very specific tests which I wanted an explanation for. I found myself out that this error is pretty much normal etc., but I expected a company which sells certificates, knows the ins and outs of it without referring me to google or claiming they can't support third party tools :)
    My own knowledge base made public: http://open902.com :p
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    XcluzivXcluziv Member Posts: 513 ■■■■□□□□□□
    Classic....wish I would have had this when I was in support...lol icon_lol.gif
    LINKED | GTECH | NOTHINGBUTSHAREPOINT - BLOG AUTHOR

    "TRY NOT. DO. OR DO NOT. THERE IS NO TRY" - Yoda

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    RobertKaucherRobertKaucher Member Posts: 4,299 ■■■■■■■■■■
    jibbajabba wrote: »
    The worst of all, IE and using Microsofts Remote Connectivity Analyzer :) To be fair, the certificate is fine and only errors at very specific tests which I wanted an explanation for. I found myself out that this error is pretty much normal etc., but I expected a company which sells certificates, knows the ins and outs of it without referring me to google or claiming they can't support third party tools :)
    That is just stupid. I would expect them to have a short list of browsers they support.
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    phonetic.manphonetic.man Member Posts: 79 ■■□□□□□□□□
    whatthehell wrote: »
    LOL

    He could have at least given you a link!

    Some of my best replies have been enhanced with lmgtfy.com
    I have only used it with people who have a sense of humor though.
    Currently studying: Backup Academy, CWNA, MCSA:08, iBoss ISCP
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    it_consultantit_consultant Member Posts: 1,903
    I use digicert, their support is fantastic. The helped me remove my head from my a$$ once when I really should have known better.
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    shaqazoolushaqazoolu Member Posts: 259 ■■■■□□□□□□
    phonetic.man wrote: »
    Some of my best replies have been enhanced with lmgtfy.com
    I have only used it with people who have a sense of humor though.

    I was actually disappointed when the response didn't include a lmgtfy.com link. If the guy is going to be condescending and arrogant, at least make it worth it. Amateur.
    :study:
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