Awesome Support reply I got today ...

When I said they made me chuckle, they responded that they can't support third party tools which is why they referred to google. I purchased an SSL certificate and the third party tool I have used to test it is a browser, I can certainly see how this is an unsupported scenario lol .....

RobertKaucher

jibbajabba wrote: »

When I said they made me chuckle, they responded that they can't support third party tools which is why they referred to google. I purchased an SSL certificate and the third party tool I have used to test it is a browser, I can certainly see how this is an unsupported scenario lol .....

Was it at least an obscure one?

jibbajabba

The worst of all, IE and using Microsofts Remote Connectivity Analyzer

To be fair, the certificate is fine and only errors at very specific tests which I wanted an explanation for. I found myself out that this error is pretty much normal etc., but I expected a company which sells certificates, knows the ins and outs of it without referring me to google or claiming they can't support third party tools

Xcluziv

Classic....wish I would have had this when I was in support...lol

RobertKaucher

jibbajabba wrote: »

The worst of all, IE and using Microsofts Remote Connectivity Analyzer To be fair, the certificate is fine and only errors at very specific tests which I wanted an explanation for. I found myself out that this error is pretty much normal etc., but I expected a company which sells certificates, knows the ins and outs of it without referring me to google or claiming they can't support third party tools

That is just stupid. I would expect them to have a short list of browsers they support.

phonetic.man

whatthehell wrote: »

LOL

He could have at least given you a link!

Some of my best replies have been enhanced with lmgtfy.com
I have only used it with people who have a sense of humor though.

it_consultant

I use digicert, their support is fantastic. The helped me remove my head from my a$$ once when I really should have known better.

shaqazoolu

phonetic.man wrote: »

Some of my best replies have been enhanced with lmgtfy.com
I have only used it with people who have a sense of humor though.

I was actually disappointed when the response didn't include a lmgtfy.com link. If the guy is going to be condescending and arrogant, at least make it worth it. Amateur.