Getting promoted to help desk most likely

ArmymanisArmymanis Member Posts: 304
in IT Jobs / Degrees
Well i am super excited! The company i am working for as a contract job just offered me a position to be a help desk tier 1 on the weekends while i am going to school!!!! Oh man i am shaking! I really wanted the help desk tier 1 gig! Moving on up!!!! :D
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  • crrussell3crrussell3 Member Posts: 561
    Congrats.
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  • DevilsbaneDevilsbane Member Posts: 4,214 ■■■■■■■■□□
    Congratulations!
    Decide what to be and go be it.
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  • cyberguyprcyberguypr Mod Posts: 6,928 Mod
    Nice. Congrats!
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  • whatthehellwhatthehell Member Posts: 920
    Congratz and good luck! icon_thumright.gif
    2017 Goals:
    [ ] Security + [ ] 74-409 [ ] CEH
    Future Goals:
    TBD
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  • ArmymanisArmymanis Member Posts: 304
    I know i am super pumped!
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  • Dakinggamer87Dakinggamer87 Member Posts: 4,016 ■■■■■■■■□□
    Congrats and good luck!! icon_thumright.gif
    *Associate's of Applied Sciences degree in Information Technology-Network Systems Administration
    *Bachelor's of Science: Information Technology - Security, Master's of Science: Information Technology - Management
    Matthew 6:33 - "Seek the Kingdom of God above all else, and live righteously, and he will give you everything you need."
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  • EdenEden Registered Users Posts: 6 ■□□□□□□□□□
    Cheers to more challenges!
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  • ArmymanisArmymanis Member Posts: 304
    Thanks everyone! The project manager of the company said that someone would call me soon to let me know more details.
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  • ThePrimetimerThePrimetimer Member Posts: 169 ■■■□□□□□□□
    Congrats!
    "You, me, or nobody is gonna hit as hard as life. But it ain't about how hard ya hit. It’s about how hard you can get it and keep moving forward. How much you can take and keep moving forward. That’s how winning is done"
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  • toshinden5toshinden5 Member Posts: 24 ■□□□□□□□□□
    congrats!
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  • Mike-MikeMike-Mike Member Posts: 1,860
    congrats... what were you moving up from?
    Currently Working On

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  • xenodamusxenodamus Member Posts: 758
    Congrats!

    Once you have a good handle on the job, start looking for technologies you can learn more about to keep on moving up.
    CISSP | CCNA:R&S/Security | MCSA 2003 | A+ S+ | VCP6-DTM | CCA-V CCP-V
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  • EveryoneEveryone Member Posts: 1,661
    Congrats! but uhm.... Help Desk is a promotion? What exactly was below Help Desk?
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  • ArmymanisArmymanis Member Posts: 304
    Mike-Mike wrote: »
    congrats... what were you moving up from?

    Desktop Technician 1.
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  • veritas_libertasveritas_libertas Member Posts: 5,746 ■■■■■■■■■■
    Armymanis wrote: »
    Desktop Technician 1.

    *Scratches Head* So Help Desk is above Desktop?
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  • ArmymanisArmymanis Member Posts: 304
    veritas_libertas wrote: »
    *Scratches Head* So Help Desk is above Desktop?


    Pretty much. Your doing way more technical Stuff in Help Desk then you are as a Desktop Technician one. As a Desktop Technician 1, I was drilling computers into desks, and setting out equipment. I say it's a big step for me.
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  • veritas_libertasveritas_libertas Member Posts: 5,746 ■■■■■■■■■■
    Armymanis wrote: »
    Pretty much. Your doing way more technical Stuff in Help Desk then you are as a Desktop Technician one. As a Desktop Technician 1, I was drilling computers into desks, and setting out equipment. I say it's a big step for me.

    Interesting. I've never heard of that before.

    Congratz on moving up... :D
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  • DevilryDevilry Member Posts: 668
    Congrats man!
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  • Mike-MikeMike-Mike Member Posts: 1,860
    veritas_libertas wrote: »
    *Scratches Head* So Help Desk is above Desktop?


    You know, I think our Help Desk is above Desktop Support. They do physical set ups and have admin rights to pc's, but overall we have access to way more systems and I'm pretty sure we get paid more.

    That's why I asked the question to the OP, I was wondering if other people were set up like this.
    Currently Working On

    CWTS, then WireShark
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  • DevilsbaneDevilsbane Member Posts: 4,214 ■■■■■■■■□□
    veritas_libertas wrote: »
    *Scratches Head* So Help Desk is above Desktop?

    This isn't really how it usually is, but it should be. Your help desk is your face of IT. The image they leave on the user sumarizes your entire IT operations so it better be a good one.

    Our desktop team is outsourced to another company, but the help desk is made up of employees. Two of them were even "promoted" from desktop support (aka offered jobs as employees and not as contractors) and they jumped at the chance.
    Decide what to be and go be it.
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  • ArmymanisArmymanis Member Posts: 304
    Well I will be meeting the supervisor on Thursday who is in charge of the Help Desk!
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  • darkerzdarkerz Member Posts: 431 ■■■■□□□□□□
    The people at the helpdesk there are great, it was my big foot in the door as well.

    You'll love the people there, and you'll love supporting the systems, ticketing, application and even basic network and server support for 5 major hospitals and a ton of smaller clients..

    You're in for a fun ride! :)
    :twisted:
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  • ArmymanisArmymanis Member Posts: 304
    darkerz wrote: »
    The people at the helpdesk there are great, it was my big foot in the door as well.

    You'll love the people there, and you'll love supporting the systems, ticketing, application and even basic network and server support for 5 major hospitals and a ton of smaller clients..

    You're in for a fun ride! :)

    Thanks dude. I am really pumped! :D
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  • MC85MC85 Member Posts: 20 ■□□□□□□□□□
    Mike-Mike wrote: »
    You know, I think our Help Desk is above Desktop Support. They do physical set ups and have admin rights to pc's, but overall we have access to way more systems and I'm pretty sure we get paid more.

    That's why I asked the question to the OP, I was wondering if other people were set up like this.

    Same here.

    We get paid more than desktop support and can often work from home, and have access to more systems, they do the more physical stuff and have admin rights to the PCs. One or two people that used to do desktop support moved to the helpdesk.

    That said we do more work, having to constantly take calls and whatnot.

    Guess it just depends on the company.

    In any case congrats, OP.
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