Getting promoted to help desk most likely

Well i am super excited! The company i am working for as a contract job just offered me a position to be a help desk tier 1 on the weekends while i am going to school!!!! Oh man i am shaking! I really wanted the help desk tier 1 gig! Moving on up!!!!

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Congrats.

Congratulations!

Nice. Congrats!

Congratz and good luck!

Armymanis

I know i am super pumped!

Dakinggamer87

Congrats and good luck!!

Eden

Cheers to more challenges!

Armymanis

Thanks everyone! The project manager of the company said that someone would call me soon to let me know more details.

ThePrimetimer

Congrats!

toshinden5

congrats!

Mike-Mike

congrats... what were you moving up from?

xenodamus

Congrats!

Once you have a good handle on the job, start looking for technologies you can learn more about to keep on moving up.

Everyone

Congrats! but uhm.... Help Desk is a promotion? What exactly was below Help Desk?

Armymanis

Mike-Mike wrote: »

congrats... what were you moving up from?

Desktop Technician 1.

veritas_libertas

Armymanis wrote: »

Desktop Technician 1.

*Scratches Head* So Help Desk is above Desktop?

Armymanis

veritas_libertas wrote: »

*Scratches Head* So Help Desk is above Desktop?

Pretty much. Your doing way more technical Stuff in Help Desk then you are as a Desktop Technician one. As a Desktop Technician 1, I was drilling computers into desks, and setting out equipment. I say it's a big step for me.

veritas_libertas

Armymanis wrote: »

Pretty much. Your doing way more technical Stuff in Help Desk then you are as a Desktop Technician one. As a Desktop Technician 1, I was drilling computers into desks, and setting out equipment. I say it's a big step for me.

Interesting. I've never heard of that before.

Congratz on moving up...

Devilry

Congrats man!

Mike-Mike

veritas_libertas wrote: »

*Scratches Head* So Help Desk is above Desktop?

You know, I think our Help Desk is above Desktop Support. They do physical set ups and have admin rights to pc's, but overall we have access to way more systems and I'm pretty sure we get paid more.

That's why I asked the question to the OP, I was wondering if other people were set up like this.

Devilsbane

veritas_libertas wrote: »

*Scratches Head* So Help Desk is above Desktop?

This isn't really how it usually is, but it should be. Your help desk is your face of IT. The image they leave on the user sumarizes your entire IT operations so it better be a good one.

Our desktop team is outsourced to another company, but the help desk is made up of employees. Two of them were even "promoted" from desktop support (aka offered jobs as employees and not as contractors) and they jumped at the chance.

Armymanis

Well I will be meeting the supervisor on Thursday who is in charge of the Help Desk!

darkerz

The people at the helpdesk there are great, it was my big foot in the door as well.

You'll love the people there, and you'll love supporting the systems, ticketing, application and even basic network and server support for 5 major hospitals and a ton of smaller clients..

You're in for a fun ride!

Armymanis

darkerz wrote: »

The people at the helpdesk there are great, it was my big foot in the door as well.

You'll love the people there, and you'll love supporting the systems, ticketing, application and even basic network and server support for 5 major hospitals and a ton of smaller clients..

You're in for a fun ride!

Thanks dude. I am really pumped!

MC85

Mike-Mike wrote: »

You know, I think our Help Desk is above Desktop Support. They do physical set ups and have admin rights to pc's, but overall we have access to way more systems and I'm pretty sure we get paid more.

That's why I asked the question to the OP, I was wondering if other people were set up like this.

Same here.

We get paid more than desktop support and can often work from home, and have access to more systems, they do the more physical stuff and have admin rights to the PCs. One or two people that used to do desktop support moved to the helpdesk.

That said we do more work, having to constantly take calls and whatnot.

Guess it just depends on the company.

In any case congrats, OP.