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ITIL V3 Intermediate Operational Support & Analysis (OSA) Course.... INFO REQ
Darwin83
Member Posts: 1 ■□□□□□□□□□
Hi All,
I am scheduled to take the Operational Support & Analysis (OSA) course in March and I wanted some information on the reading material & exam.
From what I can see the best book to review is the Service Operation 2011 Edition - is this correct?
I have downloaded the example scenario exam questions, however; would they still be applicable now that there have been some 2011 changes in the module?
Finally can anyone recommend a study guide?
I would appreciate any help or advice
Many Thanks
I am scheduled to take the Operational Support & Analysis (OSA) course in March and I wanted some information on the reading material & exam.
From what I can see the best book to review is the Service Operation 2011 Edition - is this correct?
I have downloaded the example scenario exam questions, however; would they still be applicable now that there have been some 2011 changes in the module?
Finally can anyone recommend a study guide?
I would appreciate any help or advice
Many Thanks
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AlexNguyen
Member Posts: 358 ■■■■□□□□□□
Posted in wrong forum. You'll get an answer quicklier if you asked your question in the ITIL Certifications forum.Knowledge has no value if it is not shared.
Knowledge can cure ignorance, but intelligence cannot cure stupidity.