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EXIN will remove version numbering from ITIL® products and services per 7th July 2012
pumbaa_g
Member Posts: 353
EXIN will remove version numbering from ITIL® products and services per 7th of July 2012
Difference (Changes) between ITIL V3 and ITIL 2011 which are essentially required from ITIL- foundation point of view. These changes are mainly focused on the processes of 5 stage Lifecycle which are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI). There are 26 processes.
* Service Strategy- 2 New processes are added
1. Strategy Management for IT services -New
2. Service Portfolio Management
3. Financial Management for IT services
4. Demand Management
5. Business Relationship management-New
* Service Design—1 New Process is added
1. Service Catalogue Management
2. Service Level Management
3. Supplier Management
4. Capacity Management
5. Availability Management
6. IT Service Continuity Management
7. Information Security Management
8. Design Coordination-New
* Service Transition—1 Process renamed
1. Transition Planning and Support
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Knowledge Management
6. Service Validation and Testing
7. Change Evaluation- The word Change has been introduced
* Service Operation
1. Event Management
2. Incident Management
3. Problem Management
4. Request Fulfillment
5. Access Management
* Continual Service Improvement
1. Seven Step Improvement
Apart from the above 26 process distributed across five life cycles, there are four functions, which are same as ITIL V3, namely
1. Service Desk
2. Application Management
3. Technical Management
4. IT Operational Management
These four functions come under Service Operation Lifecycle and this is the only life cycle which is having functions apart from Processes.
Reference: EXIN - Turn your skills into reputation - EXIN will remove version numbering from ITIL® products and services per 7th of July 2012
Difference (Changes) between ITIL V3 and ITIL 2011 which are essentially required from ITIL- foundation point of view. These changes are mainly focused on the processes of 5 stage Lifecycle which are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI). There are 26 processes.
* Service Strategy- 2 New processes are added
1. Strategy Management for IT services -New
2. Service Portfolio Management
3. Financial Management for IT services
4. Demand Management
5. Business Relationship management-New
* Service Design—1 New Process is added
1. Service Catalogue Management
2. Service Level Management
3. Supplier Management
4. Capacity Management
5. Availability Management
6. IT Service Continuity Management
7. Information Security Management
8. Design Coordination-New
* Service Transition—1 Process renamed
1. Transition Planning and Support
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Knowledge Management
6. Service Validation and Testing
7. Change Evaluation- The word Change has been introduced
* Service Operation
1. Event Management
2. Incident Management
3. Problem Management
4. Request Fulfillment
5. Access Management
* Continual Service Improvement
1. Seven Step Improvement
Apart from the above 26 process distributed across five life cycles, there are four functions, which are same as ITIL V3, namely
1. Service Desk
2. Application Management
3. Technical Management
4. IT Operational Management
These four functions come under Service Operation Lifecycle and this is the only life cycle which is having functions apart from Processes.
Reference: EXIN - Turn your skills into reputation - EXIN will remove version numbering from ITIL® products and services per 7th of July 2012
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