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preparing ITIL V3 Operational Support and Analysis
Number8
Registered Users Posts: 2 ■□□□□□□□□□
Hi all,
I am going to attend the mentioned course, does anyone have some tips for me what i can/must read to prepare me for the course and it's exam??
I am going to attend the mentioned course, does anyone have some tips for me what i can/must read to prepare me for the course and it's exam??
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Claire Agutter
Member Posts: 772 ■■■■■■■□□□
Hi Number8
Your main source of information and pre-reading for this course will be the ITIL Core Volume - Service Operation. Make sure you get the latest 2011 edition, not the 2007 one. The syllabus (get it here:http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/OperationalSupportandAnalysis.aspx) will then point you to the relevant chapters.
Good luck!
Claire -
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spiderjericho
Registered Users, Member Posts: 890 ■■■■■□□□□□
I agree with Claire in regards to preparing for the course.
However, I attended the a week-long OSA course back in June and the material is pretty straight forward. The biggest issue I had was just remembering all of the ITIL Foundation stuff (which I took back in November).
These exams sort of use a common sense approach to picking the best answer. But be careful, they're only eight questions long.