Claire Agutter wrote: »
ITIL's focus in on services and service management rather than any specific type of technology. So, from a networking perspective ITIL might look at how the network supports business processes, the impact of network loss, the business case for building in redundancy etc.
When I've recruited in the past I've looked for applicants with a balance of technical and service skills. Technical skills are needed to fulfil a technical role, but something like the ITIL Foundation reassures me that I'm dealing with someone who also understands the customer perspective and what IT is actually for.
Maybe it's a cliche but I've worked with technical staff in the past who thought nothing of switching off a server to do some work on it and then wondered why people complained!
That's my view on it anyway - if you're interested in ITIL you could take a look at the www.freeitiltraining.com site we launched. It's a free introductory course and then you can decide if you want to take it any further.
nosoup4u wrote: »
Using the book by Brady Orand, looking to snag this in the next few months