Slowhand wrote: » Study Materials Used: CBT Nuggets: ITIL Foundations - This was my primary study resource. Watched through the videos, took some notes on each pertaining to methodologies, steps of each service, and key terms. The Art of Service, How to Pass on Your First Try - Borrowed this from a coworker. It's an excellent resource, laid out like study notes, which was perfect for following up the CBT Nuggets videos with. (There is a more up-to-date version on sale) The 2011 ITIL Glossary of Terms and Definitions And I took the free practice exam on the ITIL Foundations page - It took about a week of studying: I took some good notes and read through the book a couple of times over to nail down the terms and concepts. Michael Shannon does a good job of laying out the concepts, really gives you a clear picture of the service lifecycle and how the different parts fit together. The real challenge is memorizing the different steps and learning names and brand-new acronyms to add to our already-impressive list of IT terms.
