Lifecycle vs capabilties module

holunking

Which are they different in between these two modules? which one is suitable for me ?:

Claire Agutter

Hi holunking

Putting it very simply:

Lifecycles - focus on process management and implementation. Suitable for those who will manage, implement or improve ITIL processes
Capabilities - focus on process activities. Suitable for those who work with ITIL processes on a daily basis

As to which is more suitable for you - you will need to provide a bit of information about yourself. What is your current role? Why are you taking ITIL training?

Don't forget, you can take a mix of Lifecycle and Capability courses to reach ITIL expert - it's not a simple either/or.

Claire

holunking

Hi Clarie,

Thank you for your clarification. But i would like to know more detail information taking about mix of lifecycle and capabilty. Do you mean that I just take the total module where reach total 22 marks can become to ITIL expert? Currently, my job duty is focus on how to imrpove ITIL process and on-going operation support. Thx.

Claire Agutter

Hi holunking

You need to take a minimum of 15 credits worth of Lifecycle and/or Capability courses. This plus the credits for your Foundation and Managing Across the Lifecycle give you the 22 credits you need to be come an expert.

The only thing you have to be aware of is the level of overlap between some of the courses - for example Service Transition Lifecycle and RCV Capability have overlap between the syllabuses, so it's not recommended that you take both of those. If you use the credit profiler (http://www.itil-officialsite.com/qualifications/creditprofiler.aspx) to plot the courses you plan to take, it will warn you about any overlap.

If you are currently involved with process improvement I would recommend you include CSI as one of your courses.

Claire

Jack1122

Hi Clarie, I've trained ITIL v3 foundation on 2010, I plan to move forward to ITIL Intermediate. After doing some research, I lost my way to step in, can you advice how I start my journey on ITIL Intermediate.

Currently I'm working as a Technical support engineer, require to monitor user Incident and provide 1st and 2nd lever support to user.I'm looking forward to involve in Incident/Change/Problem Management and IT Project implement field.

My plan : OSA, RCV, PPO, follow by ITIL lifecycles module CSI (Any comment?)

Your reply is much appreciate
Jack

Dr IT

Hi Jack1122

as far as i am aware to begin the Intermediate modules - you have to be certified in the ITIL Foundation Level ( Version 2011 ) . Once you have done the Foundation then you can go head with the Intermediate modules through any Training Providers .

Given your background i think Service Operations should be a good starting point for your ITIL Intermediate Modules

Hope it helps -

Claire Agutter

Hi Jack

Your V3 Foundation is okay as a prerequisite, you don't need to recertify. There have been some changes to ITIL in the 2011 refresh, but not enough to make re-certification necessary.

The courses you suggest look absolutely fine - starting with OSA will allow you to study processes you are familiar with and get to grips with the exam technique before you move on to other areas of the lifecycle. The only lifecycle area missing from the courses you suggest is Service Strategy, just be aware you'll cover quite a lot of strategy when you get to Managing Across the Lifecycle so you will have to study hard when you get there.

You'll need to take some accredited training, this can be online, in a classroom or a blended solution.

Good luck with your studies and let me know if you've got any questions.

Claire

holunking

Claire Agutter wrote: »

Hi holunking

You need to take a minimum of 15 credits worth of Lifecycle and/or Capability courses. This plus the credits for your Foundation and Managing Across the Lifecycle give you the 22 credits you need to be come an expert.

The only thing you have to be aware of is the level of overlap between some of the courses - for example Service Transition Lifecycle and RCV Capability have overlap between the syllabuses, so it's not recommended that you take both of those. If you use the credit profiler (http://www.itil-officialsite.com/qualifications/creditprofiler.aspx) to plot the courses you plan to take, it will warn you about any overlap.

If you are currently involved with process improvement I would recommend you include CSI as one of your courses.

Claire

Hi Claire,

3 more question as below.

1. I didn't find any information about the overlap between the syllabuses in your link.
2. Is that 15 credit is enough for ITIL Intermediate Level? Can I select 1 for lifecycle + 3 capabilitiy modules to fullfill the ITIL requirement?
3. Which module is easily to pass? As I still have no idea how to starting my ITIL Intermediate Level. Pls advice.

Claire Agutter

Hi holunking

You will need to input the courses you want to take in order to get the syllabus warnings (try selecting Foundation, ST and RCV and you'll see what I mean).

15 credits is what you need from the Intermediate level, so yes 3 Capabilities and 1 Lifecycle will be enough.

All the modules are hard, there isn't one that's any easier than the others. You might find some easier because you have experience in that area, and you'll certainly find them all easier if you purchase a good quality training program and put in the time studying.

If you don't know where to start it may be worth purchasing a single course and then deciding after that if you wish to go all the way to expert.

Claire

holunking

Claire Agutter wrote: »

Hi holunking

You will need to input the courses you want to take in order to get the syllabus warnings (try selecting Foundation, ST and RCV and you'll see what I mean).

15 credits is what you need from the Intermediate level, so yes 3 Capabilities and 1 Lifecycle will be enough.

All the modules are hard, there isn't one that's any easier than the others. You might find some easier because you have experience in that area, and you'll certainly find them all easier if you purchase a good quality training program and put in the time studying.

If you don't know where to start it may be worth purchasing a single course and then deciding after that if you wish to go all the way to expert.

Claire

Hi Clarie, understand, let me decide which module would start for my ITIL Intermediate level. Thx