Options

Question to Claire - Help understand "Figure 1" from "ITIL Foundation Essentials"

faisalmfaisalm Member Posts: 7 ■□□□□□□□□□
in ITIL Certifications
Hi Claire!

In the first chapter from your book "ITIL Foundation Essentials", you've used a figure discussing "sources of service management best practice". Could you please explain how to understand this figure? What do those arrows and their relation with the words (like "Standards", "Employees") mean?

The same figure could be see here: http://www.best-management-practice.com/serviceTransition_demo/images/gr000001_large.gif

Thanks & best regards,
Faisal
· Share on FacebookShare on Twitter

Comments

  • Options
    Claire AgutterClaire Agutter Member Posts: 772 ■■■■■■■□□□
    Hi Faisal, put simply, this diagram means that although there is a lot of best practice guidance freely available, it won't all be suitable for every company without some customisation. For example, a financial services company could look at the existing best practice and standards, but might need to make some changes during implementation because of the legislation it has to comply with. Any guidance derived from the sources and enablers needs to be looked at in the context of a business's scenarios and drivers before it can be truly helpful. Claire
    · Share on FacebookShare on Twitter
Sign In or Register to comment.