PityTheFool wrote: » Thanks Claire! Sorry for the late reply. Just a quick update. I finally got around to taking the exam earlier this week. Studied for two weeks during the evenings. I used two books, Passing Your ITIL Foundation Exam to read the material and make notes. Also ITIL Foundation Exam Study Guide for the end of chapter review questions. I also watched the CBT Nuggets ITIL-F 2011 series of videos which to be honest I found really poor. The exam was easy, rushed through all 40 questions in 20 minutes. Marked 8 questions for review and completed the exam in around 30 minutes. Passed with 39/40. Unfortunately I didn't receive a breakdown to see which question I got wrong.