Passed ITIL-Foundation 2011 Exam!

rhtrht Member Posts: 92 ■■□□□□□□□□
I just came back from the testing center. Overall not a difficult exam, its mostly common sense really.

I only used CBT videos and studied for 10 days that's all it took :)
I also have a Business Degree so i am familiar with all the terms.

I know the next step is ITIL intermediate, can someone explain what all these exams are about? Can i pass only 1 intermediate exam? What title does that give me? Also i see people with the title 'ITIL Manager' so what exams gave them this title?

Thanks

Comments

  • adramelecadramelec Member Posts: 9 ■□□□□□□□□□
    Congratulations!!!!

    ITIL Manager is not an official certification, maybe you refers to ITIL Service Manager Cert but these was in V2..

    The top is "ITIL MASTER"... but you need a lot of real experience years and of course get the Itil Expert Certification.

    Check the career path here: https://www.exin.com/NL/en/exams/&fw=itil-v3
  • rhtrht Member Posts: 92 ■■□□□□□□□□
    Hey adramelec thanks for replying.

    Its confusing do i need to pass all 10 exams or i should choose between intermediate Lifecycle and intermediate capability (5 exams)?

    Do i need to pass all exams to earn a certificate ?
  • robSrobS Member Posts: 67 ■■□□□□□□□□
    rht wrote: »
    Hey adramelec thanks for replying.

    Its confusing do i need to pass all 10 exams or i should choose between intermediate Lifecycle and intermediate capability (5 exams)?

    Do i need to pass all exams to earn a certificate ?

    You need 17 points to be able to sit MALC (which gives the extra 5 to get to Expert).

    Of those 17, 2 come from foundation, so you have 15 left to get.

    Doing all 5 Lifecycle exams will get you exactly 15 points (3pts & 3 days each) and the 4 Capability exams will get you 16 points (4 pts & 5 days each).

    there are also some specialist exams which are, I think, 2 points each.

    You can mix and match between Lifecycle and Capability to a point, but I think under V3 there was a restriction that you couldn't do 2 in the same area (ie Service Transition and RCV) - but I'm not sure if this restriction carried forwards into 2011.

    Personally I went with lifecycle because:

    a) I'm a manager and the lifecycle certs are aimed more at step-back management of service
    b) I'm a contractor and 5 x 3 day courses meant less time out than 4 x 5 day courses and thus cost me less.

    I could of course (and did for SO) do them online, but found it hard to assimilate CSI doing it self-paced and went back to classroom for CSI and SS (and MALC which starts on monday).
  • ccnpninjaccnpninja Senior Member EuropeMember Posts: 1,010 ■■■□□□□□□□
  • rhtrht Member Posts: 92 ■■□□□□□□□□
    robS thanks for the clarification i was wondering what those numbers on the cert diagram mean. However, it seems expensive and time consuming to go for the MLAC. What online course are you taking? How much does it cost?
  • SharkDiverSharkDiver Member Posts: 844
    Congratulations!!!
    Thanks for the info.
  • robSrobS Member Posts: 67 ■■□□□□□□□□
    rht wrote: »
    robS thanks for the clarification i was wondering what those numbers on the cert diagram mean. However, it seems expensive and time consuming to go for the MLAC. What online course are you taking? How much does it cost?

    I only comlpeted one of the intermediates - Service Operation - using online material from TheArtOfService. I found their material for SO to be ok, I found and reported a small number of audio errors (including one profanity which I found amusing but others might not) but ultimately it got me through the exam and at the time I remember judging it to be roughly equal in pace and content depth to the classroom courses with QA I'd previously sat (ST and SD).

    I left it a while and then went for CSI with the same organisation (at that point it had moved to the 2011 syllabus) and despite trying twice over 2 x 90 day periods, I couldn't get on with it as I found not only the material dry, but listening to a fairly monotonous voice reading out the same slides I could see on screen wasn't (for me) compelling and the information didn't go in.

    At that point, I abandoned the online route and went back to QA classroom for CSI and strategy (strategy I aced, CSI I had problems with even in classroom).

    I think that if you're used to self-study, you'll have no problems with the online offerings. From memory, the complete package (CBT, exam prep add-on and exam itself) was going for around 800-900 AUD. There are other providers, I believe Claire Agutter who posts on here has links with an online training company so it would be worth asking her.
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