goforthbmerry wrote: »
For what its worth, I used AOS for the Foundation level and found it very good. I don't know what their material is like for the intermediate level. I would be very interested in finding out. I will be paying for my own training and I will not be able to afford the typical instructor lead training that I am sure is better.
eMeS wrote: »
Just my .02 here...
ITIL training is something that doesn't work very well in an online setting.
I've spoken with numerous people who've attended online training from various providers at all levels of the ITIL scheme. Here's what I've seen:
1) Those that have attended and completed these types of classes and think they know what they're talking about, generally don't. I'd put these firmly in the paper cert category.
2) Those that have attended these types of classes and an instructor-led class from a good instructor with actual experience in the field. Overwhelmingly these people agree that the instructor-led face-to-face courses are a better way to communicate and learn about a complex, subjective topic like ITIL.
You'll get more out of a face-to-face instructor-led course, specifically one with an instructor with actual experience helping organizations adopt ITIL.
If I'm interviewing someone, and they're claiming some level of certification beyond foundation, I'm very likely to ask them how they earned it. Online ain't what I'm looking for.
The other argument in support of online training, besides expense, is that it doesn't take you away from your work. That argument is weak. In order to learn a complex topic, you need be away from your work so that you can focus on learning. Just because we can multitask doesn't mean that it's always a good idea.
Yes, I said it, learning requires focus!
I'll close with this...there's a reason that courses delivered through some online mechanism are less expensive...may you get what you pay for.
Turgon wrote: »
I think you make some very valid points which are applicable to all kinds of training. Personally I like face to face instruction and in terms of ITIL I think its a good thing and I sign up to the principles. A few things though...
1. classes cost money and for the self financing the cheapest option is usually considered first and often with good reason.
2. Time off from work isn't an option for many people. Holiday entitlement is generally used for family holidays.
3. Getting approval from work to spend on ITIL classes can be difficult to justify when the department just wants the foundation papers to tick a box.
4. Not all face to face instruction cuts the mustard. Sometimes it's low quality and over priced. This is a problem we see in all kinds of classroom training ( I have no experience of ITIL).
5. I agree on the time away from work for complex subjects. Im my case that means the CCIE and as there is no time at work to get into that as I have deadlines and meetings, its an evening and weekend thing, energy levels and family commitments allowing. You do need quiet time to do things properly.
For my part there is no budget or emphasis at work for getting ITIL certified and no direct reward for doing so. But I like to keep an open mind and when I do get around to it, it will be on my own time and at my own expense. I will still invest though.
eMeS wrote: »
I agree completely with your points. I will point out though:
Point 1 - The "cheapest" option is not always the "least expensive". There are a lot of cheap training products out there covering training in many areas. Cheap usually doesn't cut the mustard. Not to mention there are many online training options that have exactly the same cost as their face-to-face counterpart.
Point 2 - If the organization you work for doesn't account for time needed for training, then that organization shouldn't be a part of your long-term employment plans.
Point 3 - Agree completely. If all the organization wants is a certain number of people Foundation certified, then that's fine. Everyone should be honest about why they need training/certification, and if this is it, then that's fine.
Point 4 - Agree completely. In all areas of training this is the case. Sadly there is not a great way to judge quality before you have your butt in the chair at the class. However, this low quality is equally evident in all modes of training delivery. There are many low quality online training products out there, which is part of why some of them seem to be the least expensive option.
Point 5 - Almost everyone that I speak to that attempts one of these complex things through an online delivery method reports the same thing; that they didn't really focus on the topic because they continued to do other activities like surf the net, read email, or their regularly scheduled work activities. Learning requires focus, simple as that.
N2IT wrote: »
I'm with a company that won't pay for training. ITIL and my office certifications I paid for myself along with my degree. I have two children with a misses who is in nursing school. I have a aggressive hunger to learn, however I am restricted by a budget. If I have to self study I have no problem with it. That's why I backed off ITIL for now. I am going through project + at the moment which is okay, nothing special, but I am learning still.
eMeS I agree an instructor led class would be awesome. I wish I had the time and resources to pull that off, unforntantly I don't.
Hopefully my company will eventually pay for SAP training for me. I deal with several modules at a low level. Paid for training is a merely a dream for me at this point.
O well one can hope!
DH44MAG2 wrote: »
I've been working with PassionIT Group and I have been very satisfied.
DH44MAG2 wrote: »
I checked with Scott at PassionIT and was told that the ITIL courses being recorded at ITProTV are accredited by PeopleCert as are all of the ITIL classes offered by PassionIT (both classroom and online).